Note: The job is a remote job and is open to candidates in USA. Powernet provides technology solutions through a collaborative, service-focused team. The Network NOC Lead will manage daily Network Operations Center functions, monitor networks, maintain SLA compliance, troubleshoot complex network incidents, mentor technical staff, and improve operational processes.
Responsibilities
- Support and promote the mission, vision, values, and principles of Powernet
- Provide assistance in resolving Network technology support issues
- Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience
- Troubleshoot/maintain firewalls switches and wireless systems
- Support technology implementations/upgrades
- Troubleshoot, research, resolve and document technical problems and incidents
- Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements
- Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities
- Stay current on applicable technologies and bring that knowledge to team members
- Ability to manage multiple activities and tasks simultaneously
- Answering help desk phones and documenting issues
- Monitoring, researching and resolving to alert messages
- Assist Engineering teams with projects and implementations
- Ability to periodically assist on installations and deployments
- Ability to work independently with little to no need for escalation
- Ability to train lower-level techs
- Ability to take lead on customer support
- Other duties as assigned
Skills
- High School Degree or equivalent
- 5+ years of relevant experience
- NSE4 Certifications required
- Expert in troubleshooting/maintaining network environments
- Outstanding customer service
- Troubleshooting wifi connection issues
- Creating Vlans, LAGs, and switch stacks
- Associates Degree preferred
Benefits
- 5 weeks PTO
- Remote work
- Anniversary gift plan
- Employee referral program
- Health, vision, dental, and life insurance available
- HSA Account
- 401k matching
Company Overview