Note: The job is a remote job and is open to candidates in USA. Santos Ltd is an energy company advancing the Pikka Phase 1 oil development project on Alaska's North Slope. The IS Network Lead will oversee network and infrastructure strategy, operations, service delivery, vendors, budgets, and projects supporting Anchorage and North Slope activities.
Responsibilities
- Champion the Alaska business unit's technology direction and strategy for network and infrastructure services
- Hold regional accountability for input and decision-making in the creation of Santos IS Network Standards
- Align all network and infrastructure solutions with Santos' architecture principles and the unique needs of the Alaska business unit
- Represent the business unit in architectural and governance forums where network decisions could have a regional impact
- Conduct regular system design and capacity planning to keep infrastructure ahead of near-term growth and consistent with long-term Santos strategy
- Build, maintain and enforce network and infrastructure standards, roadmaps and strategies in compliance with company and regulatory requirements
- Lead voice and data Network Solutions teams across day-to-day operations, production support and active IS projects
- Monitor network health and ensure performance deviations are investigated and resolved promptly
- Build effective relationships with Santos IS support groups to deliver integrated solutions and resolve incidents
- Set and manage priorities of regional and local support teams
- Serve as the primary escalation point across the business, IS and third-party vendors to maintain service levels
- Oversee end-to-end field network delivery, maintaining change management practices and accurate system documentation
- Track service level agreement compliance and escalate improvement opportunities to the Regional IS Operations Manager
- Drive network and infrastructure support teams to meet performance targets and regional business requirements
- Carry out infrequent site visits to verify operational environments are performing as required
- Ownership of IS service contracts for network and infrastructure service providers within the region, ensuring third-party services are secure and reliable and that key KPIs (e.g. critical service levels, key measures) are upheld
- Oversee 3rd party support contractors for delivery of: Office and field networking requirements; Network design; Datacentre and server hardware; Virtualisation; Cloud computing; Other infrastructure components
- Write and manage delivery of Scopes of Work for completion by 3rd party contractor(s)
- Manage and review internal and external changes to ensure alignment of tasks and execution windows meet business requirements for minimal disruption
- Manage the purchasing, selection and installation of required infrastructure including server infrastructure and network hardware
- Partner closely with Santos business areas and Global IS personnel to ensure network and infrastructure requirements are met and evolve with the needs of respective IS services
- Lead the handoff from construction into D&IT Operations as the primary point of contact, covering: Network and infrastructure requirements, budgets, schedule, scope boundaries and contractor selection; Smooth transition from engineering to operations
- Manage budget planning, forecasting and actuals for regional network & infrastructure requirements, including oversight of operational costs and capital improvements
- Represent the business unit as the key stakeholder for the delivery of network and infrastructure improvements and changes
- Align and coordinate with the Regional Telecom Lead to ensure seamless operations across all remote operational facility network deployments
- Direct IS resources on projects to deliver consistent implementations in line with short and long-range regional deployment plans
Skills
- Bachelor's degree in an appropriate field (or equivalent practical experience would be considered)
- 5 to 10 years of relevant technical expertise in data center, server infrastructure, or enterprise network delivery
- Supervising and managing converged voice and data networks
- Exceptional knowledge of infrastructure maintenance and delivery
- Experience leading technical discussions and making decisions on course of action
- Managing and leading teams of professionals and/or individual contributors
- Proven experience in successfully managing the delivery of multiple concurrent projects
- Technically aware across infrastructure technologies including Server, Cloud and Storage
- Troubleshooting skills to independently research and resolve infrastructure related issues
- Communication and interpersonal skills that enables both independent and/or team approach to assigned technical work tasks with external and internal teams
- Industry / technology certifications (ie. CCNA)
- General knowledge and awareness of OSHA regulations and industry safety guidelines pertaining to Telecommunications
- Networking route & switch experience
Company Overview
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