Note: The job is a remote job and is open to candidates in USA. Optomi, in partnership with a leading technology service provider, is seeking a Network Engineer III to provide tier 3 restoration support for enterprise customer networks. The role involves resolving prioritized tickets, handling P1 incidents during on-call rotations, restoring services independently, collaborating with customer care and field operations, and maintaining enterprise networks.
Responsibilities
- Pick up and resolve tickets based on priority and age
- Handle P1 tickets during on-call rotations
- Work independently to restore service quickly, engaging vendors as needed
- Collaborate with the customer care group and field operations team
- Maintain enterprise customer networks
- Contribute to the team's goal of reducing time to repair
Skills
- Verified CCNA or JNCIA certification
- One additional vendor certification (Cisco, Juniper, Meraki, or Palo Alto)
- Experience in a fast-paced restoration environment
- Ability to work independently
- Vendor-level experience
- Experience working in an ITIL-structured help desk at tier 3 or 4
- Degree in a relevant field
- Active certifications
- Experience with enterprise customer networks
- ITIL certification
- Kepner-Tregoe experience
- Familiarity with ITIL 4 practices such as service delivery, quality assurance, service assurance (monitoring and restoration), and lifecycle management
Benefits
- Opportunities for long-term contract renewal
- Remote work arrangement
Company Overview
Company H1B Sponsorship