Note: The job is a remote job and is open to candidates in USA. L.A.B. Golf is seeking a NetSuite Operations & Supply Chain Administrator to oversee their core operational business systems. The role involves ensuring the stability and continuous improvement of NetSuite across various functions while collaborating with cross-functional teams to optimize operational workflows.
Responsibilities
- Own NetSuite functional areas supporting Manufacturing, Warehouse Management (WMS), Supply Chain, Logistics, Serialization, Ship Central, and related operational workflows
- Serve as the primary NetSuite subject matter expert for Operations, Manufacturing, Warehouse, and Supply Chain teams
- Configure, maintain, and optimize inventory management, fulfillment, and operational workflows within NetSuite
- Partner closely with Supply Chain leadership to design, enhance, and continuously improve NetSuite MRP functionality for domestic and international operations
- Support end-to-end operational execution by ensuring system processes align with real-world manufacturing, warehouse, and logistics needs
- Manage full system lifecycle activities including requirements gathering, solution design, configuration, testing, deployment, and post-launch support
- Identify and assess upstream and downstream impacts of NetSuite customizations, workflows, and new functionality
- Support NetSuite release updates, including regression testing and validation of critical operational processes
- Ensure system changes are properly documented, tested, and deployed with minimal disruption to business operations
- Drive continuous improvement initiatives across supply chain and operational systems to improve efficiency, accuracy, and scalability
- Identify process gaps and recommend system enhancements to support global growth and operational maturity
- Collaborate with business leaders to streamline workflows across manufacturing, warehousing, and logistics functions
- Support standardization of operational processes across regions and business units
- Develop and maintain Standard Operating Procedures (SOPs), process documentation, and system knowledge base articles
- Train end users on NetSuite functionality, operational workflows, and best practices
- Support onboarding of new users within Operations, Supply Chain, and Warehouse teams
- Promote user adoption and system consistency through ongoing education and documentation
- Lead and support User Acceptance Testing (UAT) for system enhancements, fixes, and new functionality
- Validate system changes to ensure accuracy in inventory, order processing, and fulfillment workflows
- Document test cases, results, and issue resolutions to ensure system reliability and audit readiness
- Support structured change management practices to ensure smooth system adoption
- Develop and maintain a robust library of NetSuite reports, saved searches, SuiteAnalytics datasets, and workbooks to support operational and strategic reporting needs
- Partner with Operations, Supply Chain, Finance, Accounting, and cross-functional teams to deliver accurate, timely, and actionable reporting, analytics, and KPIs
- Design and support dashboards and reporting tools that enable data-driven decision-making across manufacturing, warehouse, and supply chain operations
- Ensure data integrity, consistency, and governance standards are maintained across all operational and supply chain datasets
- Identify and resolve data quality issues, working cross-functionally to improve accuracy of reporting inputs and system outputs
- Support the development of scalable reporting structures that evolve with business growth and global expansion
- Partner with Operations, Supply Chain, Manufacturing, Warehouse, Finance, Sales, Customer Service, and IT teams to support business-critical processes
- Collaborate with third-party vendors and technology partners to resolve integration and system-related issues
- Translate business requirements into clear system solutions and communicate technical concepts in a user-friendly way
- Build strong cross-functional relationships to ensure NetSuite effectively supports operational goals and global scaling
- Stay current on NetSuite functionality, WMS/MRP best practices, and supply chain technology trends
- Maintain a customer-service mindset focused on responsiveness, accuracy, and operational reliability
- Support additional system and operational initiatives as needed to enable business growth and scalability
Skills
- Equivalent combination of relevant experience in ERP administration, supply chain systems, or enterprise application support will be considered in lieu of a degree
- 4+ years of hands-on experience administering and supporting NetSuite ERP in a complex operational environment
- 2+ years of experience supporting NetSuite MRP, Manufacturing, and production workflows
- 2+ years of experience with NetSuite Warehouse Management System (WMS) and fulfillment operations
- Experience managing EDI transactions and supporting customer and 3PL integrations
- Experience working in cross-functional environments supporting Operations, Supply Chain, Finance, Customer Service, or Sales teams
- Experience supporting ERP users through troubleshooting, system support, and issue resolution
- Strong proficiency in NetSuite ERP, including operational modules such as WMS, MRP, Inventory, Manufacturing, and Shipping
- Working knowledge of SuiteFlow and foundational SuiteScript (SuiteScript 2.x preferred)
- Experience supporting or monitoring integrations using Celigo or similar iPaaS tools (Boomi, MuleSoft, Workato, etc.)
- Strong Microsoft Excel skills, including data analysis, lookups, reporting, and operational modeling
- Familiarity with EDI transaction sets (e.g., 850, 855, 856, 810, 846) and order-to-cash workflows
- Understanding of APIs, data formats (CSV, XML, JSON), and system-to-system data flows
- Experience with reporting tools, dashboards, and KPI tracking (NetSuite SuiteAnalytics, Excel, or BI tools)
- Familiarity with ticketing/support systems such as Jira, Zendesk, or similar platforms
- Strong analytical and troubleshooting skills with the ability to diagnose and resolve system and integration issues
- Highly detail-oriented with strong documentation and organizational skills
- Ability to manage multiple priorities in a fast-paced, high-growth, global environment
- Strong communication skills with the ability to translate technical concepts into clear business language
- Customer-service mindset with ownership, urgency, and accountability in resolving issues
- Proven ability to create SOPs, training materials, and system documentation to support user adoption
- Bachelor's degree in Information Systems, Supply Chain, Business, Computer Science, Accounting, or a related field preferred
- Experience with NetSuite Mobile Manufacturing and operational execution tools preferred
- Experience in manufacturing, supply chain, distribution, or consumer products environments strongly preferred
- Experience in NetSuite, Shopify, and/or ecommerce or manufacturing environments strongly preferred
Company Overview