Note: The job is a remote job and is open to candidates in USA. LevelBlue is a managed security services provider delivering cybersecurity, threat intelligence, advisory, and incident response services. The MSPS Operations Specialist supports the commercial and operational lifecycle for mobile security products and services, including pricing, deal validation, order processing, billing validation, vendor fulfillment, procurement, invoice reconciliation, and post-sales support.
Responsibilities
- Pricing and Rate Letter Creation: Prepare pricing and rate letters in support of customer opportunities and operational requests using Microsoft Excel
- Pre-Sales Account Validation: Validate account information and pre-sales requirements before a deal advances to order processing
- Deal Structure Review and Approval: Review proposed deal structures and coordinate required approvals
- Order Validation and OPUS Placement: Validate order information and ensure orders are placed accurately in OPUS
- Customer Billing Validation: Review and validate OPUS customer billing information for accuracy and alignment with the order
- Vendor Order Fulfillment: Coordinate order fulfillment with vendors and track requests through completion
- Post-Sales Support: Provide post-sales support related to license usage and billing status
- Vendor Procurement: Execute and coordinate vendor procurement activities required to fulfill approved orders
- Vendor Invoice Reconciliation: Reconcile vendor invoices against procurement, fulfillment, and billing information; identify discrepancies for resolution
Skills
- Experience supporting order management, billing operations, procurement, vendor management, sales operations, or related business functions
- Ability to review financial and operational data for completeness and accuracy
- Strong organizational skills with the ability to manage multiple requests and follow through to resolution
- Effective written and verbal communication skills for collaboration with customers, vendors, sales teams, and internal stakeholders
- Proficiency with Microsoft 365 applications and the willingness to learn enterprise order, billing, and procurement systems
- A high school diploma or equivalent is required
- This role is open to candidates legally authorized to work in the United States
- Experience with mobile security products, licensing, or managed service operations
- Experience with Excel, Salesforce, Teams
- Familiarity with rate letters, deal approval processes, vendor invoices, and reconciliation workflows
- A college or university degree is a plus
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) with employer matching.
- Generous paid time off and holidays.
- Flexible spending accounts and health savings accounts.
- Employee assistance programs.
- Training and development opportunities.
- Adoption assistance program.
- Flexible work, with people brought together in person for key moments based on role, team, and business needs.
Company Overview