Note: The job is a remote job and is open to candidates in USA. Sirva is a global relocation management and moving services company. The Moving Operations Specialist serves as a subject matter expert for relocation operations, manages agent and third-party service relationships, ensures system compliance, and supports quality and customer satisfaction. The role also handles escalations, audits, cost controls, approvals, and system enhancements.
Responsibilities
- Manage escalations
- Perform system audits to ensure agent network compliance
- Manage cost controls and approvals of exceptions and 3rd party costs
- Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
- Work with other members of the team to ensure the best experience for our customers
- Works with It on system enhancements
- Document all interaction with agents and Relo
Skills
- Associate's degree or business diploma required (or equivalent experience)
- Exceptional customer service skills
- Ability to multitask in a fast-paced environment
- Attention to detail
- Analytical and problem-solving skills
- Outstanding communication skills
- Self-motivated
- Domestic House Hold Goods background preferred
Benefits
- Medical benefits, based on employment status and may not be available for temporary or non full-time employees
- Dental benefits, based on employment status and may not be available for temporary or non full-time employees
- Vision benefits, based on employment status and may not be available for temporary or non full-time employees
- 401(k), based on employment status and may not be available for temporary or non full-time employees
- FSA/HSA, based on employment status and may not be available for temporary or non full-time employees
- Employer HSA Match, based on employment status and may not be available for temporary or non full-time employees
- Life & Disability Insurance, based on employment status and may not be available for temporary or non full-time employees
- Paid Time Off, based on employment status and may not be available for temporary or non full-time employees
- Volunteer Time Off, based on employment status and may not be available for temporary or non full-time employees
- ID Theft Protection Plan, based on employment status and may not be available for temporary or non full-time employees
- Virtual/remote work
Company Overview