Note: The job is a remote job and is open to candidates in USA. UMB Bank is a financial institution with an in-house mortgage team that supports mortgage lending and sales activities. The Mortgage Sales Support Manager supervises Mortgage Loan Originator Assistants, supports Mortgage Loan Originators with technology and daily operations, manages the sales pipeline, and helps improve loan productivity, quality, efficiency, and customer experience.
Responsibilities
- Train and supervise the LOAs for the best execution in supporting the MLO with loan origination tasks and duties through the entire loan process
- Mentor LOAs in conducting the team concept to assist internal partners with external customer communication in providing a smooth and seamless customer experience
- Assist MLOs to optimize performance through quality expectations and daily pipeline review for TBD decision dates and rate lock expirations
- Assist in onboarding and training current and new sales associates regarding policy, procedures, the Loan Operating System (LOS), and daily tasks
- Be proficient in the credit bureau provider software to pull scenarios, repulls due to frozen bureaus, and reissuing existing credit reports
- Measure achievements through sales scorecards and spreadsheets for individual results
- Assist the sales team with the Customer Relationship Management (CRM) system regarding flyers and other marketing materials
- Develop and maintain close relationships with mortgage partners to identify new training opportunities for the sales team
- Track internal and external referral sources to maximize sales opportunities
- Guide MLOs with AUS finding errors for loan solutions, restructuring loans, copying files to solve problems, and communicating resolutions to all parties
- Communicate regularly with the mortgage leadership team on mortgage origination activities, needs, and problems
- Other duties as assigned
Skills
- Bachelor's degree or equivalent work experience
- Requires S.A.F.E registration at the time of employment and maintain current registration with the National Mortgage Licensing System Registry
- 5+ years' experience in mortgage banking, or mortgage lending environment, preferably working with Sales or in a Sales Capacity
Benefits
- Paid Time Off
- A 401(k) matching program
- Annual incentive pay
- Paid holidays
- A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- An employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- An associate wellbeing program
- An associate emergency fund
- Various associate banking benefits
- Remote work
Company Overview
Company H1B Sponsorship