Note: The job is a remote job and is open to candidates in USA. Secur-Serv is a leading managed services provider of IT, print, and hardware services. The Microsoft Licensing & Cloud Billing Administrator is responsible for managing the lifecycle for Microsoft 365 licenses for Secur-Serv’s customers, ensuring appropriate provisioning and supporting client billing.
Responsibilities
- Manage customer base Microsoft 365 subscriptions (approximately 1,800) – Ordering, terminating, and co-terming license subscriptions while coordinating with sales, clients, engineers & technicians
- Create and adjust all client agreements & invoices, including mid-term additions, etc
- Align subscription onboard & offboard dates & billing terms
- Attend ongoing vendor training to stay current with Microsoft changes and policy updates
- Provide guidance on licensing procedures & requirements to sales/solutions/support departments based on vendor training
- Maintain all reseller relationships & Granular Delegated Admin Privileges (GDAP) relationships within clients’ Microsoft tenants (establishing & terminating)
- Provide current user lists for clients
- Audit Ingram invoice for accuracy and reconcile to ConnectWise client agreements
- Oversee escalations for client user counts/billing ticket issues pertaining to ConnectWise service tickets and agreements. Including devices, Microsoft 365 licenses, 365 backup, MFA, Security Awareness, and all other relevant services
- Manage client device counts via ConnectWise billing tickets
- Access ConnectWise Remote Monitoring & Management (CWRMM), SentinelOne, Kaseya & Webroot to validate counts and/or evaluate billing
- Configure & attach relevant reports
- Perform monthly audits & reconciliations: User (ConnectWise, BrightGauge and/or Microsoft Partner Center), LastPass, Azure, Webroot/Security Awareness, SentinelOne, and 365 Backup. Evaluate discrepancies for further action
- Verify project completion notifications for final license counts, current device numbers & any other relevant service changes
- Perform select monthly client account audits for high maintenance clients
- Evaluate & address client invoice questions. Issue credits in NetSuite, if necessary
- Serve as the Azure liaison across Ingram, clients, and sales for licensing and billing matters
- Manage license offboards for Microsoft 365 – ensure new provider licenses are there, reach out if they’re not, term licenses & remove reseller relationship, open ticket with Ingram to remove their reseller relationship
- Monitor the Microsoft Cloud Solution Provider (CSP) license reports mailbox & confirm all necessary items are forwarded to the appropriate parties & our notifications are accurate
- Assist clients on how to procure their non-profit licenses via credit card within their Microsoft tenant
- Other duties as assigned
Skills
- High School degree or equivalent combination of education and experience
- Minimum of three years of experience with Microsoft licensing and/or cloud administration
- Proven proficiency using MS Office applications
- Attention to detail
- Excellent organization and planning skills
- Able to collaborate to develop and follow internal processes
- Proficiency in managing multiple tasks and prioritizing workload
- Ability to show urgency and flexibility in completing tasks when needed
- Ability to work both independently and within a team to accomplish objectives in a timely manner
- Proven ability to effectively communicate
- Experience with managed IT services
- Experience developing, customizing, and executing strategies
- Microsoft 365 Certified or Microsoft Certified Professional
- Experience with licensing, auditing and billing processes
Benefits
- Generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
- Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
- Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
- Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
- This is a remote, work-from-home position
Company Overview