Note: The job is a remote job and is open to candidates in USA. Zorro is a rapidly expanding technology startup focused on revolutionizing employee benefits through its innovative platform. They are seeking an Implementation Specialist to join their Customer Success team, responsible for executing technical and operational requirements for onboarding new employer groups to Zorro's ICHRA platform.
Responsibilities
- Onboarding Intake & Discovery – Join the Client Success Manager in kickoff calls with employers and brokers to capture requirements, confirm implementation needs, and align on timelines, payroll integrations, and compliance considerations
- Implementation Operations – Execute the configuration of employer groups in Zorro’s platform, including validating employer and employee data, setting up platform, and confirming payroll connections and funding mechanisms
- Payment & Funding Operations – Process and validate the setup of employer funding workflows and premium payments, ensuring banking and payment processes are functional prior to launch
- Support Readiness – Document implementation details and manage timelines to ensure a seamless transition for the client into ongoing servicing once they go live
- Project Management & Tracking – Maintain and update project timelines, track key milestones, and proactively follow up on outstanding items to ensure onboarding projects stay on schedule for launch
Skills
- Bachelor's degree or current college enrollment
- 2–5 years of experience in operations or customer service
- Strong attention to detail and ability to follow structured processes with accuracy
- Excellent communication and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
- Familiarity with health insurance, employee benefits, or ICHRA is a plus
Company Overview