Note: The job is a remote job and is open to candidates in USA. Dexian is recruiting for a client seeking an MS Dynamics Business Analyst. The role focuses on Microsoft Dynamics 365 CRM and business analysis, including documenting requirements and processes and supporting stakeholder engagement.
Responsibilities
- Creation of process diagrams, documentation of business requirements
- Must understand IM ops user pain points, help with documentation, present to us, negotiation skills with transformation team
- User trainings and Demoes
Skills
- MS Dynamics 365 CRM Experience (customer service model driven app. Ours is a highly customised solution. I would assess email to case, system to case management working knowledge)
- Strong Business Analysis skills (creation of process diagrams, documentation of business requirements)
- Strong communication and stakeholder management skills (must understand IM ops user pain points, help with documentation, present to us, negotiation skills with transformation team)
- 7+ Years of experience
- User trainings and Demoes
- Salesforce CRM experience
- Dynamics with GenAI and Copilot experience
Benefits
- Remote work
Company Overview
Company H1B Sponsorship