Note: The job is a remote job and is open to candidates in USA. Wheels Up is hiring a Director, Sales & Service to drive new member acquisition and oversee the commercial and service experience for a defined book of business. The role develops client relationships, recommends membership and travel solutions, and coordinates with sales and service teams to support growth, retention, and client satisfaction.
Responsibilities
- Partner with Relationship Managers to identify, qualify, and convert prospective members through outreach, lead follow-up, and qualification of strong opportunities
- Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns
- Oversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment
- Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams
- Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members
- Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience
- Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities
- Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs
- Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement
- Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate
- Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience
- Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making
Skills
- Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role
- Strong communication and relationship-building skills, with a customer-first mindset
- Ability to manage multiple accounts and coordinate across teams in a fast-paced environment
- A proactive, client-first mindset with the ability to anticipate needs
- Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation
- Bachelor's degree or equivalent experience
- Background in private aviation, luxury services, or high-touch B2B sales
- Experience coordinating across operations and customer service teams
- Demonstrated success in a quota-carrying or growth-oriented role
- Ability to anticipate client needs and tailor recommendations accordingly
- High attention to detail in managing logistics and documentation
Benefits
- Discretionary annual incentive program, which rewards individual and organizational performance
- Tuition Reimbursement
- Competitive 401(k)
- Comprehensive Medical, Dental, and Vision Insurance
- Complimentary access to mental health and wellness counseling through Spring Health
- Financial planning assistance
- A variety of additional programs and services in support of your total well-being
Company Overview
Company H1B Sponsorship