Note: The job is a remote job and is open to candidates in USA. OVA.Work is seeking a Microsoft Dynamics 365 Consultant to implement, configure, customize, and support Microsoft Dynamics 365 solutions. The consultant will collaborate with business stakeholders and technical teams to deliver scalable CRM and ERP solutions.
Responsibilities
- Gather, analyze, and document business requirements
- Configure and implement Microsoft Dynamics 365 CRM and/or ERP solutions
- Perform business process analysis and recommend best-fit solutions
- Customize Dynamics 365 using low-code/no-code tools and standard configurations
- Collaborate with developers on customizations, integrations, and extensions
- Conduct system testing, User Acceptance Testing (UAT), and deployment activities
- Provide production support, troubleshoot issues, and resolve functional defects
- Develop functional design documents, process flows, and user guides
- Train end users and provide post-go-live support
- Work with cross-functional teams to ensure successful project delivery
Skills
- Strong experience with Microsoft Dynamics 365 (CRM, CE, Finance & Operations, Business Central, or Customer Engagement)
- Knowledge of Dynamics 365 modules such as: Sales, Customer Service, Marketing, Field Service, Finance, Supply Chain Management, Human Resources, Business Central
- Experience in business process mapping and solution design
- Understanding of Power Platform (Power Apps, Power Automate, Power BI)
- Experience with security roles, workflows, business rules, and system configuration
- Strong analytical, problem-solving, and communication skills
- Ability to work with business users and technical teams
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field
- 3–8 years of Microsoft Dynamics 365 consulting or implementation experience
- Experience in at least one full-cycle Dynamics 365 implementation project
- Experience with Microsoft Dataverse
- Knowledge of Dynamics 365 integrations using REST APIs, Azure Integration Services, or Logic Apps
- Familiarity with Power Pages and Copilot capabilities
- Basic understanding of C#, .NET, JavaScript, or plugins
- Experience with Azure DevOps and Agile/Scrum methodologies
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