Note: The job is a remote job and is open to candidates in USA. Tigunia is seeking a highly motivated and experienced Dynamics 365 CE/CRM Functional Consultant to join their team. The role involves understanding clients' business needs, gathering requirements, and implementing CRM solutions focused on Sales, Customer Service, and Marketing modules.
Responsibilities
- Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions
- Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules
- Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials
- Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system
- Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements
- Assist in data migration and integration efforts as needed
- Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team
- Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout
Skills
- Bachelor's degree in a related field or equivalent work experience
- 3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant
- Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules
- Experience creating workflows with Power Automate
- Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
- Strong empathy and interpersonal skills to understand and address each client's unique needs
- Proficiency in requirement gathering and documentation
- Solid project management skills with the ability to prioritize tasks and meet deadlines
- Problem-solving abilities and a proactive mindset to resolve technical and functional challenges
- Adept at working both independently and as part of a collaborative team
- Current Microsoft Dynamics 365 CE/CRM certifications
- Experience with CRM data migration and integration
- Knowledge of Power Platform (Power Apps, AI Builder, Data flows, Virtual Agents)
- Familiarity with CRM best practices and industry trends
Benefits
- Competitive salary
- Health insurance for yourself and your family – 100% employer paid for employee and 50% employer paid for dependents
- Dental and Vision insurance for yourself and your family – 100% employer paid for employee and dependents
- Life/AD&D Insurance for yourself – 100% employer paid and covers 100% of your salary
- Short Term Disability for yourself – 100% employer paid and covers 60% of your weekly salary up to $1,750.00
- Long Term Disability for yourself – 100% employer paid and covers 60% of your monthly salary up to $6,000
- 401k with 4% match
- Flex-time and paid time off to promote a healthy work-life balance
Company Overview