Note: The job is a remote job and is open to candidates in USA. Kraft & Kennedy, Inc. is a technology services provider specializing in infrastructure and enterprise systems. They are seeking a Microsoft Cloud Support Infrastructure Engineer to implement and support cloud and on-premises infrastructure, manage client support requests, and execute platform migrations.
Responsibilities
- Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies
- Execute migrations of on-premises platforms to cloud infrastructure
- Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services
- Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary
- Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients
- Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues
- Provide on-site support, as necessary
Skills
- Microsoft Azure Infrastructure with a heavy focus on Azure Networking, including firewalls, site-to-site VPN's, load balancing, private endpoints, traffic managers, application gateways
- Networking (Cisco, Palo Alto, Meraki, etc.)
- Active Directory and Entra ID
- Microsoft Windows Server 2016 and higher
- PowerShell
- Experience in a technology support organization
- Bachelor's degree
- 5 plus years of experience in IT
- Excellent verbal and written communication skills
- Very organized and detail oriented, with a high degree of accuracy and follow-up
- Strong problem solving and technical troubleshooting skills
- Additional Microsoft 365 products (Intune, OneDrive for Business etc.)
- VMware
- Citrix
- Azure Virtual Desktop
- Microsoft Certified: Azure Solutions Architect Expert and/or related technical certifications
Benefits
- Medical, dental, life and disability insurance
- 401k with company match
- Holidays/vacation/sick days
- Cutting edge training on the latest technologies
- Employee referral bonus program
- Phone reimbursement
Company Overview