Note: The job is a remote job and is open to candidates in USA. Centric Consulting is a consulting firm that delivers tailored business solutions and emphasizes collaborative client relationships. The Microsoft-Led Account Growth Account Manager serves as the relationship leader for accounts originating through Microsoft projects, managing account transitions, client relationships, delivery health, and growth opportunities across Microsoft and broader enterprise needs.
Responsibilities
- Engage early in the initial Microsoft project to understand the client’s goals, stakeholders, success measures, current environment, and longer-term priorities
- Partner with the project and delivery team to establish a smooth transition from project execution to ongoing account stewardship
- Create and maintain an account plan that captures relationships, business priorities, Microsoft landscape, active work, risks, and growth hypotheses
- Identify follow-on opportunities related to the client’s Microsoft ecosystem, including additional business needs, adoption opportunities, governance, optimization, and complementary services
- Connect client needs with the appropriate Microsoft specialists and Centric capabilities
- Coordinate discovery conversations, solution shaping, and internal pursuit support while keeping the client’s desired outcomes at the center
- Build trusted relationships with the initial sponsor and intentionally broaden the network to additional leaders, influencers, users, and decision-makers
- Develop an understanding of the client’s organization, strategic priorities, challenges, initiatives, and buying processes
- Create meaningful touchpoints that provide value between projects and strengthen Centric’s position as a trusted advisor
- Look beyond the Microsoft entry point to identify challenges that may be addressed through other Centric service offerings or industry capabilities
- Bring the right Account Partners, Business Developers, Service Offering leaders, and subject matter experts into client conversations at the appropriate time
- Maintain a balanced opportunity portfolio spanning Microsoft expansion and broader enterprise needs
- Maintain visibility into delivery quality, client satisfaction, team health, risks, financial performance, and commitments across the account
- Facilitate regular account team collaboration, clarify ownership, and ensure follow-through on client and internal actions
- Maintain accurate account, relationship, activity, and opportunity information in designated systems and processes
- Escalate concerns early and coordinate the right resources to protect client outcomes and the long-term relationship
Skills
- Proven experience in account management, client services, consulting, business development, or a related relationship-led role
- Ability to build credibility with business and technology stakeholders and navigate a client organization beyond a single project team
- Working knowledge of Microsoft's business technology ecosystem and the ability to translate technical possibilities into client outcomes
- Strong discovery, communication, facilitation, strategic thinking, problem-solving, and opportunity-development skills
- Ability to coordinate across matrixed teams, clarify ownership, and lead through influence
- Business acumen, including comfort with account planning, pipeline management, delivery health, and financial performance
- Disciplined follow-through and experience maintaining accurate account and opportunity information
Benefits
- Health coverage for full-time employees
- Wellness programs for full-time employees
- 401K company match for full-time employees
- Self-managed PTO for full-time employees
- Other unique incentives that celebrate accomplishments for full-time employees
- Remote and Hybrid Work
- Time Off When You Need It
- Benefits That Flex
- Professional Development
Company Overview
Company H1B Sponsorship