Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is a staffing and workforce solutions company. The company is seeking a Medicare Customer Service Representative to support Medicare beneficiaries by answering plan and benefit questions, providing personalized guidance, resolving issues, documenting interactions, and coordinating with internal departments.
Responsibilities
- Must reside in these states to qualify for the position: MA, RI, CT, SC, LA, TX, VA, OK, AZ, FL, NC, or GA
- Serve as a primary resource for Medicare beneficiaries by answering questions related to plans, benefits, claims, eligibility, and coverage
- Educate members on how to use their Medicare plans effectively and navigate the healthcare system
- Provide high-touch, personalized support in a professional and empathetic manner
- Assist members with resolving issues, escalating concerns when necessary, and ensuring timely follow-up
- Maintain accurate documentation of all member interactions in the system
- Collaborate with internal departments to ensure seamless support and member satisfaction
- Working weekends
Skills
- Must reside in these states to qualify for the position: MA, RI, CT, SC, LA, TX, VA, OK, AZ, FL, NC, or GA
- Working weekends
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Basic Computer Skills
- Customer Service
- Patient Support
- Client Service
- Years of experience: 2 years
- Experience level: Experienced
Benefits
- Medical, prescription, dental, vision, AD&D, and life insurance offerings
- Short-term disability
- A 401K plan (all benefits are based on eligibility)
Company Overview
Company H1B Sponsorship