Note: The job is a remote job and is open to candidates in USA. The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting medical education, medical research, and patient care. The Manager, CES Operations leads the operational execution of Career Exploration Services programs by overseeing staff, coordinating cross-functional initiatives, managing annual program cycles, and driving continuous improvement in service delivery and customer satisfaction.
Responsibilities
- Develop and oversee project plans, workstreams, timelines, milestones, deliverables, and resource requirements across multiple initiatives and annual business cycles
- Translate organizational priorities into actionable operational plans, timelines, deliverables, and team assignments
- Monitor execution progress, identify risks and dependencies, and implement mitigation strategies
- Ensure operational readiness for product releases, annual milestones, customer-facing events, and business-critical activities
- Coordinate cross-functional activities to support successful program execution
- Ensure operational policies, procedures, training materials, and documentation remain accurate and effective
- Serve as the operational escalation point for complex customer, stakeholder, and business issues
- Maintain strong relationships with internal and external partners to support successful program delivery
- Oversee engagement activities with advisory groups and affinity groups
- Represent CES programs in meetings, webinars, conferences, and stakeholder forums
- Oversee outreach plans, communication activities, training programs, and user support resources across CES programs
- Oversee operational readiness activities related to product releases, seasonal cycles, customer communications, and organizational initiatives
- Support development of customer education and engagement strategies that improve product adoption and effective use
- Promote knowledge sharing, documentation standards, and business continuity practices across CES operations
- Establish operational metrics and monitor performance indicators
- Review operational data, customer feedback, and service trends to identify improvement opportunities
- Lead process improvement initiatives that increase efficiency, quality, scalability, and customer satisfaction
- Support operational forecasting, capacity planning, and business continuity efforts
- Establishes performance expectations, priorities, and development goals aligned with CES objectives
- Provides coaching, feedback, mentoring, and performance management support
- Allocates workload and resources to ensure effective execution of operational and outreach activities
- Fosters a culture of accountability, collaboration, customer focus, and continuous improvement
Skills
- Bachelor's degree Higher Education, Business Administration, Project Management or a related field or equivalent professional experience
- 8-10 years of related work experience
- 3-5 years of supervisory experience
- Experience leading operational programs, business processes, customer engagement activities, or service delivery functions
- Experience managing projects involving multiple stakeholders, timelines, and deliverables
- Experience leading teams in a matrixed environment and coordinating cross-functional work
- Experience developing operational processes, documentation, training, or customer support practices
- Strong written, verbal, organizational, and stakeholder management skills
- Demonstrated ability to analyze information, solve problems, and implement process improvements.
- This position is eligible for remote work in the contiguous US
- Experience in higher education or residency training; familiarity with project management tools
- Experience supporting technology-enabled products
- Experience working with clients, outreach, communications or product teams.
Benefits
- Hybrid Work – Primarily remote roles with the ability to work across the U.S.
- Comprehensive Health & Wellness – Medical, dental, and vision coverage; wellness programs; and fitness reimbursement
- Generous Time Away – Paid time off, holidays, personal days, sick leave, paid parental leave and short- and long-term disability benefits.
- Retirement & Financial Well-Being – 403(b) retirement plan with generous employer contributions and financial planning resources
- Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
- Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.
Company Overview
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