Note: The job is a remote job and is open to candidates in USA. ServiceChannel is seeking a Project Manager for its Marketplaces team. The role manages strategic customer projects, optimizes provider networks, and ensures contractual obligations are delivered on time while coordinating with clients and internal teams.
Responsibilities
- Apply project management best practices to support the Marketplaces program, including ServiceChannel Managed, Network Optimization, and other strategic accounts
- Partner cross-functionally with Sales, Implementation, Facility Services, Strategic Sourcing, Provider Development, and Operations to align project deliverables with customer expectations
- Collect and analyze key customer information to enable successful program execution
- Support compliance and legal configuration processes by identifying contractual or operational nuances
- Review customer data and recommend provider, system, or trade optimization strategies
- Participate in and document customer and implementation meetings, building trusted partnerships and capturing insights to source the best-fit providers
- Maintain accurate project tracking, databases, and reports to monitor milestones and measure success across implementation, sourcing, and onboarding
- Track and report customer health, status, and progress toward team objectives
- Synthesize and share client insights across internal stakeholders to drive alignment
- Prepare and present data and recommendations to clients and internal teams
- Identify gaps in provider coverage and collaborate with sourcing and operations to address needs for new locations or trades
- Lead comprehensive issue list and trade consultations to improve service delivery and customer experience
- Manage and complete additional projects that positively impact Marketplaces, Operations, and other cross-functional teams
- Leverage data insights to identify trends, measure impact, and recommend process improvements
Skills
- 3+ years of project management experience
- Proven ability to manage complex programs with shifting priorities
- Strong problem-solving and analytical skills to address complex business challenges
- Exceptional professionalism, communication, and conflict resolution skills
- Ability to influence stakeholders and drive decisions through clear, persuasive communication
- Skilled in negotiation and building productive relationships
- Demonstrated ability to manage multiple priorities in a fast-paced environment with high attention to detail and quality
- Bachelor's degree in Business, Supply Chain Management, or related field
- Proficiency with Microsoft Office Suite, including advanced Excel skills
- Experience in facilities management strongly preferred
- Experience with ServiceChannel software or similar CMMS solutions
- Ability to balance and advocate effectively for internal stakeholders, providers, and clients
- Strong data analysis skills, with the ability to interpret and translate insights into actionable recommendations
- Detail-oriented, adaptable, and solution-driven mindset
- Highly motivated self-starter with a collaborative, positive team attitude
- Creative thinker with a passion for continuous improvement
Benefits
- Medical, dental, vision, life and LTD insurance
- HSA
- A 401(k) retirement plan
- Eligible for bonus as part of the total compensation package
Company Overview
Company H1B Sponsorship