Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company focused on expanding responsible, secure financial access and economic mobility. The Manager, Quality Control leads the independent quality control function across BSA/AML and sanctions operations, applying sampling and error-taxonomy standards, managing QC staff, and reporting trends and findings to governance forums.
Responsibilities
- Operate the QC program day-to-day across all five review populations; ensure independence from production disposition authority is maintained in execution
- Apply and maintain the sampling methodology set by the Director (risk-based, stratified by analyst and queue, with new-hire oversampling) at the defined confidence levels, and recommend refinements based on results
- Apply the error taxonomy (critical, significant, administrative) aligned to the OCC five-element documentation baseline, executing escalation and re-work rules and surfacing gaps to the Director
- Lead the QC Lead and QC Analysts; run monthly calibration between QC, Leads, and Managers with documented outcomes
- Compile QC results and thematic trends for the Director to report into BSA/AML governance; track and follow up on effective-challenge items to closure
- Coordinate read-only system access (Actimize, FCRM, Bridger) and maintain the QC results repository; ensure QC holds no production disposition rights
- Operate to the Financial Crimes Compliance Independent Testing and Quality Assurance Program Document owned by the Director
- Support the Director’s engagement with Financial Crimes Compliance Independent Testing and Quality Assurance and Internal Audit, without replacing either
Skills
- Bachelor's degree required
- 6–9 years of BSA/AML experience, including quality assurance/quality control or independent testing
- 2+ years of people leadership
- Experience designing sampling methodologies and error taxonomies in a regulated environment
- Familiarity with alert, case, and sanctions-screening workflows
- Strong QC/QA design discipline, including statistically valid sampling and calibration
- Independence and objectivity; comfort challenging the production line constructively
- Knowledge of the five-element documentation baseline and examiner expectations
- Clear reporting of findings and trends to governance forums
- Collaborative with second and third lines while preserving first-line QC scope
- QC spans every review population, so sampling design and the error taxonomy must reflect the product-specific typologies analysts are expected to document. The Manager, Quality Control needs working knowledge of Pathward's product suite to calibrate reviewers and stratify samples across:
- Card Issuing / Prepaid — the dominant alert/case population; QC must test that narratives correctly reflect GPR, payroll, corporate, gift, and government-card constructs and source-of-funds designations
- Acquiring (Merchant & ATM) — a distinct QC population; reviews must confirm merchant/ISO and ATM typologies are properly analyzed
- Tax Products — seasonal refund-transfer and advance activity requiring product-aware sampling
- Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursement dispositions
- Sanctions (OFAC / 314(a) / PEP) — screening dispositions that clear with no other independent review, requiring product-aware error-taxonomy design
- The Bank-vs-Program-Manager framework — so QC findings correctly attribute Bank vs. program-manager responsibilities in each disposition
- CFE, CFCS, or CRCM preferred
Benefits
- This role is also eligible for an annual performance-based incentive opportunity.
- Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
- Remote-office work arrangement.
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