Note: The job is a remote job and is open to candidates in USA. Raintree Systems develops therapy technology and aims to advance AI solutions and user experiences in the healthcare technology space. The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) provides day-to-day leadership for a clinical implementation team while serving as the subject matter expert for healthcare quality reporting, MIPS, regulatory compliance, and complex client implementations.
Responsibilities
- Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management
- Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates
- Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads
- Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA
- Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output
- Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations
- Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows
- Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows
- Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards
- Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments
- Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+
Skills
- Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience
- Leadership Experience: Minimum of 2 years of formal people management or team lead experience with a proven track record of developing team culture, managing utilization, and coaching direct reports
- Implementation & Project Experience: 3 to 5 years of experience managing complex projects or implementation teams, ideally within an ambulatory EMR/EHR space
- Regulatory Expertise: Minimum of 2 years of hands-on operational or consultative experience managing healthcare quality reporting programs (including MIPS) and translating regulatory mandates into software workflows
- Operational Skills: Demonstrated understanding of capacity management, resource allocation, and tracking Professional Services KPIs (utilization, TTV, CSAT)
- Proven experience building playbooks for software release lifecycles (Beta to GA)
- Technology & AI Agility: Strong knowledge of medical billing, scheduling, and clinical documentation software
- Demonstrated capability in adopting AI tools and digital workflow software to streamline daily consulting routines
- Continuous Improvement Mindset: Relentlessly evaluates broken delivery models, conducts post-mortems, and iterates on deployment playbooks
- Regulatory Consultation Command: Instills team-wide mastery of compliance benchmarks and leads clients through technical/regulatory processes with authority
- Operational Readiness & Launch Management: Accurately forecasts capacity, coordinates cross-functional readiness, and prepares teams for major product launches
- Consultative Teaching & Mentorship: Inspires team members through hands-on coaching and effective dissemination of specialized compliance skills
- Context-Switching Agility: Seamlessly transitions between direct-report coaching, product meetings, regulatory strategy, and client escalations
- An active or past clinical degree (PT/OT/SLT) is a strong plus
Benefits
- Remote work (designated states)
- Career pathing and development opportunities
- Mentorship and coaching opportunities
Company Overview