Note: The job is a remote job and is open to candidates in USA. Surescripts serves the nation through simpler, trusted health intelligence sharing to increase patient safety, lower costs, and ensure quality care. The Manager, Product Innovation leads Product Excellence for the Prior Authorization product area, managing Product Managers and Analysts while overseeing product strategy, lifecycle planning, customer discovery, roadmap prioritization, and delivery. The role also coaches team members, partners with technical and cross-functional leaders, and advances AI-forward product management practices.
Responsibilities
- Function as a central resource for the management, development, and design of one or more products during all aspects of the product lifecycle
- Identify areas of product opportunity within the assigned area, develop, and evaluate ideas. Leverage expertise to prioritize requirements that drive product excellence outcomes — quality, reliability, user experience, and the right features
- Make product and roadmap decisions to drive Product Excellence in the assigned product area, jointly with the peer Technical Leader
- Serve as product subject matter expert within the company and in the industry in terms of product capabilities, competition, user need, and industry standards
- Manage those involved in the design, modification, and evaluation of all phases of a specific product or group of products
- Manage product lifecycle planning including, product vision, product roadmaps, KPI dashboards, etc
- Ensure customer and user satisfaction by leveraging the principles of User-Centric Design and by maintaining direct customer discovery and research access for the team
- Track key product quality metrics and lead quality improvement efforts with customers and partners
- Collaborate with the Strategy Leader, Standards, Implementation, and Integration teams to facilitate new customer onboarding and maximize product utilization
- Collaborate with peers in development and operations teams to ensure the effective delivery of the product roadmap
- Operate as “two in a box” with a peer Technical Leader (jointly accountable for build decisions and business outcomes)
- Champion AI-forward and AI-assisted product management practices across the team, in alignment with the Product & Technology operating model
- Lead and develop Product Analysts who own product-health insight — the usage, quality, and performance analytics that inform Roadmap decisions and provide early warning on customer experience
Skills
- Bachelor's degree or equivalent experience
- 8+ years of experience in related, progressive roles
- 5+ years of experience in healthcare or a related field – for example: EHRs, HIEs, Public Health or Health Care Providers
- 5+ years of experience assessing market and customer needs for information products and services
- 5+ years of experience in building and managing products through the lifecycle
- 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)
- To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM
- While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation
- Prior experience managing or leading people
- User-Experience Design training or background
- Master's degree in related discipline
- Pragmatic Marketing Certification
- Project Management Skills
- Experience with industry standards such as NCPDP, HL7, FHIR
- Experience applying AI/ML to product management practices (discovery, definition, workflow acceleration)
Benefits
- Flexible Hybrid Work model, allowing employees to work virtually while still utilizing offices as collaboration centers
- Opportunities for employee development
- Comprehensive healthcare, including infertility coverage
- Generous paid time off, including paid childbirth and parental leave and mental health days
- Pet insurance
- 401(k) with company match and immediate vesting
Company Overview