Note: The job is a remote job and is open to candidates in USA. Dragos is hiring a Manager, Post-Sales for its Public Sector customer experience team. The role leads post-sales technical experts, removes barriers to product adoption, and works across customer-facing and internal teams to operationalize customer outcomes and demonstrate the value of the Dragos Platform.
Responsibilities
- Build, mentor, and coach a world-class federal post-sales team for customer success
- Elevate each post-sales technical team member, filling in educational gaps as necessary
- Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges
- Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives
- Act as an escalation point between customers and internal teams
- Work with the post-sales team to uncover customer use cases, workflows, and pain points and ensure action is taken to operationalize and promote the realized value of the Dragos Platform
- Work closely with Engineering and Product Management leadership to guide the development of the Platform to address technical requirements required to increase Platform adoption
- Participate in the roadmap product planning and release cycle to advocate for customers’ needs
- Improve upon frameworks, methodologies, and tools to power team growth and improve workflow, efficiency, and scalability
- Establish key metrics and report to leadership on KPIs to track team performance and prove the realized value
- Champion AI to drive team improvement and help operationalize use cases across the team
Skills
- Significant and relevant experience leading a customer-facing team
- Experience working in security at an industrial company such as energy or manufacturing (on the Enterprise security side is perfectly acceptable and relevant)
- Experience in SIEM technologies such as Splunk or Elastic
- Advanced skills in network traffic analysis
- Manage multiple stakeholders and projects; well organized; good time-management skills
- CONUS Based US Citizen
- SECRET or TOP SECRET clearance preferred
Benefits
- Competitive Equity Package
- Comprehensive Benefits Plan
- Remote-first work arrangement
Company Overview