Note: The job is a remote job and is open to candidates in USA. Industrial Electric Mfg. (IEM) is hiring an Operations Program Manager to lead the end-to-end lifecycle and execution of highly configured commercial and industrial products. The role owns strategic accounts and custom manufacturing projects, coordinating cross-functional teams and improving processes from project planning through production, testing, and quality assurance.
Responsibilities
- Project Leadership: Serve as the primary owner of assigned strategic accounts or projects, driving execution across engineering, supply chain, production, and customer interface
- Cross-Functional Coordination: Facilitate alignment between sales, engineering, supply chain, production, and finance to ensure smooth hand and execution
- Engineering Oversight: Track engineering deliverables, drawing releases, and change management to meet project milestones
- Supply Chain & Long-Lead Materials: Monitor procurement of critical components, anticipate risks, and escalate/mitigate supply chain delays
- Capacity & Production Planning: Coordinate with operations teams to align project demand with production capacity and resources
- Project Tracking & Reporting: Establish and maintain detailed schedules, status reports, and dashboards for internal stakeholders and customers
- Customer Interface: Act as point of contact for project updates, change requests, and issue resolution, ensuring a positive customer experience
- Risk Management: Identify risks (technical, supply, capacity, commercial) and lead mitigation planning to protect project commitments
- Process Improvement: Contribute to standardizing project management practices, tools, and templates across strategic/custom projects
- Quality: Single point of contact for low voltage and medium voltage
Skills
- A current passport is required
- Bachelor's degree in Mechanical or Industrial Engineering, Operations, Business Management, or a related field
- 5-10 years of experience in program management operations in a manufacturing environment
- Strong knowledge of product lifecycle processes and complex hardware manufacturing workflows
- Strong understanding of cross-functional business operations (engineering, supply chain, production, quality)
- Excellent communication, organization, and problem-solving skills
- Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
- Basic experience with ERP/MRP systems and backlog management tools
- Experience working with highly customized or made-to-order products is highly desirable
- PMP certification preferred
- Familiarity with low and medium voltage, industrial-sized equipment technologies is a strong plus
Benefits
- Remote work
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