Note: The job is a remote job and is open to candidates in USA. Fuze Health is hiring a Manager, Operations Enablement & Capabilities to deliver and manage process and digital pharmacy solutions that improve accessibility, operational efficiency, and customer engagement. The role leads cross-functional process and technology initiatives, manages and develops a team, and drives operational optimization and compliance.
Responsibilities
- Monitor industry trends, competitor activities, and new technologies to identify opportunities
- Analyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround time
- Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience
- Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology
- Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots
- Set clear expectations by aligning team tasks with broader company goals
- Communicate transparently, regularly and with high efficacy
- Lead by example by demonstrating accountability, resilience, and high ethical standards
- Ensure team excellence by providing leadership, guidance, feedback, development opportunities and performance management
- Delegate tasks effectively based on individual team member strengths and workloads and remove roadblocks so your team can work efficiently and meet deadlines
- Foster team spirit and works to improve team culture and employee engagement
Skills
- 7+ years in operations management, preferably in healthcare or digital pharmacy
- 3+ years experience in effectively managing a team
- Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment
- Strong technical background in Salesforce, CRM optimization, and contact center technology
- Strong analytical skills and ability to create and manage KPIs and dashboards
- Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance)
- Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans
- Applicants must be authorized to work for any employer in the U.S
Benefits
- Dental, vision, and multiple group medical plans to choose from
- A 401(k) retirement savings plan
- Group life insurance
- Accidental death and dismemberment (AD&D) insurance
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Employer-paid short-term (STD) and long-term disability (LTD) insurance
- Additional supplemental insurance plans: spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program
- Flexible vacation time
- Accrued paid sick time
- 10 paid holidays
- 2 floating holidays for full time non-exempt employees
- Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- A Lifestyle Spending Account allowance each month
- Remote work; limited to individuals residing in the listed states
Company Overview