Note: The job is a remote job and is open to candidates in USA. EquipmentShare is a technology-enabled equipment rental company focused on helping contractors and communities through innovative technology and real-time support. The Manager, National Account Coordinators leads the coordinator team, improves operational processes, oversees national customer rental coordination, and drives customer service and team performance.
Responsibilities
- Lead, mentor, and manage the daily performance of the National Account Coordinator team
- Develop, implement, and refine processes to improve the efficiency and effectiveness of the coordinator team
- Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development
- Serve as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolution
- Oversee the end-to-end coordination of rental orders, including logistics, billing, and off-rents for national customers
- Collaborate with National Account Managers to ensure a cohesive and supportive approach to managing customer relationships
- Train coordinators on company software, best practices, and national account procedures
- Monitor and analyze team KPIs, such as response time, order accuracy, and customer satisfaction, to drive continuous improvement
- Prepare and present reports on team productivity and national account support activities to leadership
- Ensure accurate and timely data entry and maintenance of customer information in the CRM system
- Assist in the onboarding process for new national account customers
- Foster a customer-centric, collaborative, and positive team environment
- Manage team scheduling to ensure adequate coverage and support for all national accounts
Skills
- Strong leadership, coaching, and team-building skills
- Exceptional organizational skills and a high degree of attention to detail
- Excellent interpersonal and customer service skills
- Proven ability to solve problems and handle high-pressure situations effectively
- Strong written and verbal communication skills
- Proficiency in CRM software and the Microsoft Office Suite
- Ability to analyze data and make data-driven decisions
- Preference will be given to candidates with previous management experience
- In-depth knowledge of the equipment rental industry is highly preferred
Benefits
- Remote work
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
Company Overview