Note: The job is a remote job and is open to candidates in USA. RXO is a leading provider of transportation solutions that uses technology and a broad network to improve the movement of goods across North America. The Last Mile Operations Manager oversees contract carrier operations, route planning, dispatch, staff development, compliance, and customer service while ensuring efficient and accurate delivery operations.
Responsibilities
- Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
- Develop and mentor staff to reach goals; train staff on company policies and procedures
- Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
- Ensure compliance with corporate warehouse policies, procedures, and programs
- Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
- Use route planning software to build efficient delivery routes
- Manage the dispatch of contract carriers and resolve issues throughout the day
- Identify problem areas, including restructuring routes to improve operational efficiencies
- Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
- Ensure that all work is completed accurately and within established time frame
- Ensure photos are taken for every job
- Allocate and request additional resources as needed
Skills
- 5 years of related logistics and supervisory experience
- Experience with Microsoft Office such as Word, Outlook, and Excel
- Bachelor's degree in business, logistics, or similar
- Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
- Experience mentoring, training, and guiding newer/less-experienced team members
- Bilingual English/Spanish (read, write, and speak both languages)
- Strong business acumen with the willingness to act in partnership with management teams
Benefits
- The role may also be eligible for bonus or commission pay.
- Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
- 401(k) retirement plan with up to 5% company match
- Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Adoption assistance
- Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
- Health Reimbursement Arrangement
Company Overview
Company H1B Sponsorship