Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. They are seeking a Manager for the Enterprise Customer Success team to lead a group of Customer Success Managers, ensuring customer satisfaction and driving value realization for enterprise clients.
Responsibilities
- Ensure ongoing success and value realization for Samsara’s enterprise customers
- Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service
- Find and grow the next generation of CSMs at Samsara
- Keep executives informed of progress and advocate for change when needed
- Lead from the front with a willingness to get your hands dirty
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop, and lead an inclusive, engaged, and high-performing team
Skills
- 8+ years in Customer Success, account management, or consulting
- 3+ years in management positions, including recruiting and retaining top talent
- Experience with $1M+ ACV customers
- Experience with Enterprise SaaS
- Ability to travel within the United States for customer meetings and events (up to 25%)
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
- Solutions-focused with strong problem-solving skills and a bias for action
- Ability to think big while also executing with excellence
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution
- Led a team where each team member managed a portfolio of 8-20 accounts
- Experience using Gainsight
- Passion for going above and beyond the call of duty for their customers and team members
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies
- Strong program management experience
- Strategic consulting experience
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles)
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health and parental leave plans
- Flexible working model that caters to the diverse needs of our teams
- Offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable
- Reasonable accommodations throughout the recruiting process
Company Overview