Note: The job is a remote job and is open to candidates in USA. Trulieve is hiring a Manager, eCommerce Marketing & CRO to lead eCommerce merchandising across its website and mobile app. The role uses customer and business data to improve product discovery, digital store presentation, and conversion, while leading the eCommerce Merchandising team.
Responsibilities
- Lead eCommerce merchandising across the website and mobile app, using category, assortment, inventory, promotional, and customer shopping data to determine how products are organized, prioritized, promoted, and discovered in the digital store
- Use GA4 and digital analytics to understand how traffic enters and shops the website, optimizing key landing and entry pages as “mini stores” with relevant products, categories, promotions, and clear paths to shop
- Identify and prioritize opportunities across product discovery, browse, search, cart, and checkout that make it easier for customers to find products, build their basket, and complete an order across the website and mobile app
- Turn customer and business performance insights into merchandising actions across promotions, content, product placement, and customer experience in partnership with Web Content, Merchandising, CDP, Creative, and Retail Marketing
- Direct digital store presentation and product discovery, including product ranking, categories and collections, promotional placement, onsite search, and navigation, aligned to state assortment, inventory, and promotional priorities
- Establish and monitor digital store KPIs across traffic, conversion, revenue, basket, product, search, and customer engagement to identify performance trends, growth opportunities, and recommended actions for leadership
- Lead and develop the eCommerce Merchandising team, setting priorities, operating standards, and quality controls to ensure pricing, promotions, product information, and digital merchandising are accurate, timely, and compliant
Skills
- Minimum 5 years of experience in eCommerce, digital marketing, merchandising, CRO, or analytics, including 2+ years leading people or leading work through others
- Hands-on experience with web analytics (GA4 or similar), A/B testing frameworks, and customer journey analysis across web and mobile app
- Familiarity with eCommerce and content platforms such as Adobe Commerce (Magento) and Adobe Experience Manager (AEM), and with product information management
- Strong analytical and storytelling skills, with the ability to turn data into clear recommendations for senior leaders
- Detail-oriented with excellent problem-solving skills
- Effective communication, collaboration, and organizational skills
- Bachelor's degree in Marketing, eCommerce, Business, Analytics, or a related field (or equivalent experience)
- Experience in retail, CPG, healthcare, or other highly regulated industries; experience with
- Experience with Power BI, Snowflake, customer data platforms, onsite search optimization, and personalization
Benefits
- Remote work available.
- Paid time off.
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