Note: The job is a remote job and is open to candidates in USA. Selene Holdings is a multi-line financial services firm operating across mortgage servicing, loan diligence, title, insurance brokerage, and real estate owned businesses. The Diligence Manager - Production Flow manages production and service delivery, leads the Loan Review Quality Control team, reports findings to clients and management, and coordinates due diligence activities with internal departments.
Responsibilities
- Review client scope, guidelines and requirements and communicate to the team for each engagement
- Manage Quality Control analysts and proper feedback loop
- Responsible for production goals for quantity and quality and meeting SLAs
- Communicate internally with the VP of Operations to ensure feedback is incorporated in real time
- Understand and be able to articulate daily/weekly/monthly system and operations processes
- Identifying trends or inconsistencies which can point to potential widespread problems
- Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved
- Ensure regulatory and compliance policies are implemented and followed appropriately
- Set team goals, objectives and define employee performance plans to meet established goals
- Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate
- Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items
- Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive
- Manage track and report results against established metrics both individually by business and jointly for the combined businesses
- Maintain and drive improvements in overall client experience
- Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues
Skills
- Minimum 8 years' experience in residential mortgage
- Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans
- Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs
- Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews
- Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format
- Solid understanding of the client's profile, their business and risk appetite
- Excellent client relationship management skills
- In depth knowledge and understanding of transaction components that indicate a potential for fraud
- Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas
- Strong professional and interpersonal communication skills verbally and through written electronic correspondence
- Ability to work well under pressure, handle competing priorities and meet deadlines
- A high level of confidentiality to protect privacy rights
- Excellent listening skills and the ability to use good judgment
- 5+ years relevant experience and/or training required
- Experience in working with large companies involved in the mortgage chain. Mortgage operations experience (servicing, due diligence and origination)
- 8+ years' experience in transaction management, contract review, project management, or equivalent
- Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required
- Previous experience with due diligence applications required, project management software preferred
- Some travel may be required
- Minimum 8 years' experience in residential mortgage, preferred if primarily due diligence services
- Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred
Benefits
- Paid Time Off (PTO)
- Medical, Dental &Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
- This is a fully remote opportunity!
Company Overview
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