Note: The job is a remote job and is open to candidates in USA. Mastercam is a manufacturing software company focused on digital transformation and computer-aided manufacturing solutions. The Manager, Digital Integrations will lead technical teams and oversee the development, support, and delivery of scalable integrations connecting business-critical systems used to market, sell, and license Mastercam. The role also involves team development, operational excellence, stakeholder partnership, project execution, resource planning, and strategic technology planning.
Responsibilities
- Lead, coach, mentor, and develop a high-performing team focused on integrating internal systems
- Set clear performance expectations, goals, and development plans, supported by regular one-on-one meetings, performance reviews, and career discussions
- Foster a culture of accountability, collaboration, innovation, and continuous improvement
- Oversee day-to-day support and administration of business-critical systems and integrations
- Ensure incidents, service requests, and production issues are triaged, prioritized, and resolved in line with service expectations
- Improve support processes, system reliability, monitoring, and documentation
- Partner with business stakeholders and Product Owners to prioritize work, manage backlogs, and align resources with company priorities
- Scope, estimate, and execute projects and enhancement requests while monitoring delivery metrics, team capacity, project health, and risk
- Support cross-functional initiatives and enterprise programs, and contribute to the Digital Systems technology roadmap and strategic planning
- Perform other duties as assigned
Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
- 5+ years of experience designing, developing, and supporting enterprise integrations and APIs using MuleSoft, Salesforce, ERP, and related business applications
- 3+ years of experience leading, mentoring, or managing technical teams
- Strong understanding of system architecture, data modeling, scalable integration patterns, software development lifecycles, Agile methodologies, release management, and support operations
- Experience balancing project delivery priorities with production support responsibilities
- Excellent communication, leadership, stakeholder management, time management, problem-solving, and analytical skills
- Proven ability to align technology initiatives with business objectives and successfully support others in a team environment
- Strong organization, attention to detail, and ability to manage multiple priorities
- Experience creating and maintaining OpenAPI specifications and interactive API documentation using Swagger and Scalar
- MuleSoft and/or Salesforce certification(s)
- Ability to communicate accurate and timely information in a clear, concise, and easy-to-understand manner
Company Overview
Company H1B Sponsorship