Note: The job is a remote job and is open to candidates in USA. Pitney Bowes provides centralized transportation execution and mail presort services through its Control Tower operations. The Manager, Control Tower Operations leads the Control Tower team, oversees daily transportation workflows, manages carrier performance, drives service-level achievement, and partners on strategic transportation initiatives and continuous improvement.
Responsibilities
- Lead & Develop the Control Tower Team: Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level
- Set Operational Direction: Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management
- Own Carrier Performance & Accountability: Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments
- Represent the Control Tower in Corporate Initiatives: Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution
- Drive Service Level Achievement: Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement
- Manage Cross-Functional Relationships: Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level
- Monitor & Report on Team Performance: Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement
- Champion Continuous Improvement: Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains
- Ensure TMS & Process Compliance: Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met
- Support Workforce Planning: Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs
- Other duties may be assigned
Skills
- At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role
- Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment
- Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards
- Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution
- Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms
- Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences
- Excellent communication and interpersonal skills, with the ability to build relationships, influence without direct authority, and present effectively across all organizational levels
- Experience managing service level agreements and driving measurable performance improvement in a transportation or logistics environment
- Working knowledge of DOT regulations, carrier management practices, and fleet operations
- A bachelor's degree in business, logistics, supply chain management, or a related field preferred; equivalent experience will be considered
- Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations preferred
- A bachelor's degree in business, logistics, supply chain management, or a related field preferred
Benefits
- 10% field bonus
- This position is hybrid
- The base salary range is $80,000-95,000 / annually + a 10% field bonus.
- This role does not have a set amount of vacation per year
- Provide the opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally
Company Overview
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