Note: The job is a remote job and is open to candidates in USA. Corporate Tools is seeking a Loyalty Operations Specialist to support clients who already use its services. The role involves maintaining client relationships, answering product questions, addressing concerns, identifying issues, supporting accounts receivable collections, and assisting other customer service teams as needed.
Responsibilities
- Initiate conversations with our clients to provide ongoing solutions
- Provide information and guidance on product features, usage, and benefits
- Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback
- Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable
- Tailor communication style to meet the needs and preferences of different clients
- Help support other customer service groups as needed
Skills
- Active listening skills with the ability to understand and address client needs
- Familiarity with client relationship management principles
- Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively
- Incredible listening and communication skills
- Demonstrated ability to empathize with clients and provide support with a customer-centric approach
- Strong computer skills, job duties are performed almost 100% online
Benefits
- 100% employer-paid medical, dental & vision
- Full coverage for employees — nothing comes out of your paycheck.
- An annual review with a raise option.
- 22 days PTO + 4 holidays to start.
- After 3 years it bumps to 29 days.
- After 5 years you move to flexible time off — not accrued, not capped.
- Paid parental leave.
- Up to 6% company 401(k) matching with no vesting period — it’s yours from day one.
- Quarterly allowance to spend on a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself, or whatever makes work better.
- Remote work arrangement.
- An open-concept office.
- A creative environment.
- A trail mix bar.
Company Overview