Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help people live healthier lives. The Customer Service Representative responds to customer and pharmacy inquiries about home delivery pharmacy and pharmacy benefits, documents information in computer systems, and makes occasional follow-up calls.
Responsibilities
- Respond to 60 - 80 incoming calls from customers or pharmacies inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of customer service experience
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
- Ability to attend 3 - 4 weeks of training with 100% attendance and ability to be on camera throughout duration of training
- Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time from Sunday - Saturday, including the flexibility to work occasional overtime and weekends
- Reside within Texas, North Carolina, Florida, Georgia, Missouri, Indiana, South Carolina, Arizona, Kansas, Kentucky, Oklahoma
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
- Ability to connect directly into internet - via hard wire (either directly to modem or router)
- Appear on camera as requested during training, team meetings, etc
- Telecommuter work is limited to the address provided as part of the Telecommuter Agreement
- To dedicate full attention to work duties, employees must establish or continue regular child or dependent care arrangements while telecommuting
- Ability to work in a fast - paced work environment
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer
- Appear on camera during training 100% and as requested beyond training
- Call Center experience
- Experience with a virtual learning environment
- Experience in working with Digital platforms and systems (Web, Chat, Email)
- Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
Benefits
- Remote work flexibility in Texas, North Carolina, Florida, Georgia, Missouri, Indiana, South Carolina, Arizona, Kansas, Kentucky, and Oklahoma.
- 3 - 4 weeks of paid training.
- Monthly bonus incentives for eligible candidates.
- An opportunity to promote within the first year in the role for eligible candidates.
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase.
- 401k contribution.
- Career development opportunities.
Company Overview
Company H1B Sponsorship