Note: The job is a remote job and is open to candidates in USA. PTR Global is seeking an experienced Loyalty Strategist to support a leading financial services account. The role develops and optimizes customer loyalty, rewards, and engagement strategies, assesses client capabilities and customer needs, and presents strategic recommendations to senior leadership and clients.
Responsibilities
- Develop and present loyalty and rewards strategy recommendations for clients and prospects
- Assess client loyalty capabilities, objectives, customer needs, and reward program opportunities
- Identify industry trends, customer engagement practices, and best-in-class loyalty programs
- Partner with research teams to define customer research plans and analyze customer behaviors and needs
- Lead value proposition ideation and consumer engagement strategy development
- Present recommendations to senior leadership and external clients
- Manage multiple client engagements simultaneously
Skills
- 8+ years of experience in loyalty strategy, customer engagement strategy, business strategy, or related areas
- Proven experience working directly on loyalty/rewards programs
- Strong understanding of customer engagement, rewards, and loyalty best practices
- Consulting background with experience providing strategic recommendations to clients
- Innovative and outside-the-box thinker who can develop bold loyalty concepts
- Experience across retail and/or other industry verticals
- Strong presentation and communication skills with senior leadership
- Bachelor's degree required, or High School Diploma + 8+ years of relevant experience in business strategy, loyalty strategy, or customer experience
Benefits
- W2 contract employment
- Remote work
- 6-month contract with possible extensions
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