Note: The job is a remote job and is open to candidates in USA. Trident Consulting is a staffing and consulting firm providing talent solutions across technology, business operations, and professional services. The Learning Specialist will evaluate the effectiveness and business impact of enterprise-wide training programs by developing measurement strategies, analyzing learning data, creating dashboards, and providing actionable recommendations to stakeholders.
Responsibilities
- Develop and lead training measurement and evaluation strategies aligned with business objectives
- Partner with leaders, program owners, SMEs, HR, and stakeholders to define success measures, KPIs, and evaluation plans
- Conduct job, task, stakeholder, and learning needs analyses to identify performance gaps and business needs
- Evaluate training effectiveness through participant feedback, learning outcomes, behavior change, and business results
- Design and maintain surveys, questionnaires, assessments, and evaluation tools
- Collect and analyze quantitative and qualitative data from surveys, interviews, focus groups, observations, and business metrics
- Apply the Kirkpatrick model to evaluate training effectiveness
- Analyze complex data and translate findings into clear, actionable insights and recommendations
- Develop reports and dashboards to communicate program performance and business impact
- Present findings and recommendations to stakeholders, department leaders, and senior management
- Provide functional guidance to analysts supporting data collection, analysis, reporting, and dashboard development
- Establish and maintain evaluation standards, methodologies, and governance practices across learning programs
- Manage multiple projects and priorities while ensuring accuracy, accountability, and timely delivery
Skills
- 5–7 years of combined experience in Learning & Development or Training
- Experience in training and development and program evaluation
- Experience developing and implementing evaluation methodologies, including questionnaires, surveys, focus groups, observations, and interviews
- Experience with survey platforms such as Alchemer, SurveyMonkey, or Qualtrics
- Hands-on experience using the Kirkpatrick model
- Strong experience analyzing large and complex datasets
- Experience creating reports, dashboards, and presentations
- Strong communication and presentation skills with the ability to explain complex information to technical and non-technical audiences
- Strong organizational skills with the ability to manage multiple projects and changing priorities
- Ability to work independently, take ownership, and deliver accurate results
- Strong interpersonal skills and ability to build effective relationships with stakeholders
- Bachelor's or Master's degree in Industrial & Organizational Psychology, Human Resources, or a related discipline
- Experience developing enterprise-wide/company-wide measurement strategies
- Experience creating dashboards using Power BI
- Knowledge of SuccessFactors Learning (LMS)
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