Note: The job is a remote job and is open to candidates in USA. PNC is a financial services company that emphasizes the importance of its people in delivering exceptional customer experiences. The Loan Support Consultant - Complex Loans is responsible for servicing a portfolio of complex commercial real estate loans, ensuring compliance with agreements and regulations, and managing various loan servicing activities.
Responsibilities
- Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and autonomy
- Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non-compliant issues through written and verbal communication with both internal and external parties
- May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority
- Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter expert, an initial point of escalation, and/or may provide specialty product training. May perform one or more work processes
Skills
- Bachelor's degree or equivalent experience
- At least 2 years of relevant professional experience
- Advanced knowledge of loan servicing
- Compliance with loan documents and regulations
- Ability to analyze and interpret complex agreements
- Experience with transaction processing
- Timely reporting skills
- Risk mitigation skills
- Maintaining accurate records
- Ability to support tax and insurance administration
- Ability to perform collection activities on delinquent accounts
- Ability to maintain accurate and up-to-date loan servicing records
- Ability to review and process loan payments, escrows, and reserve account disbursements
- Ability to assist in the preparation of periodic reporting including investor, internal and regulatory reports
- Ability to perform covenant compliance testing
- Ability to serve as a subject matter expert
- Ability to provide specialty product training
- Strong customer focus
- Ability to manage risk effectively
- Consulting skills
- Customer interaction skills
- Decision making and critical thinking skills
- Effective communication skills
- Financial analysis skills
- Ability to manage multiple priorities
- Negotiating skills
- Operational functions knowledge
- Relationship management skills
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
Company Overview