Note: The job is a remote job and is open to candidates in USA. Texas Dow Employees Credit Union is seeking a Loan Operations Specialist 1 to serve as the main point of contact for loan inquiries and processing. The role involves establishing new consumer loans, ensuring documentation accuracy, and managing lien filings.
Responsibilities
- Serves as the main point of contact for detailed loan inquires, history research, and core loan system questions
- Provides follow-up to ensure all needs are met efficiently. Serves dealers face-to-face with payoffs and drafts for collection
- Processes mailed in and automated report items for deposit and/or payments to applicable accounts. Including credit insurance payments, consumer loan payoffs and total loss settlements
- Establishes new consumer loans by ensuring accurate information is set up and in relevant systems
- Ensures salability of collateralized consumer loans
- Reviews and completes loan correction requests, rate modifications, and payment error research
- Complies and submits required documentation and information to associated vendors for credit insurance and total loss claims
- Produces standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests
- Maintains product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines
- Verifies title work documentation in conjunction with new loans and completes lien filings with the local tax office
- Ensures accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers
- Complies and submits lien reports to finance department for review
- Releases liens on collateral items both physically and via electronic methods once loan agreements have been satisfied
- Categorizes, files and retrieves required paper documents from the paper vault
- Completes quality checks of various documents stored within the optical system
- Processes incoming oil and gas drafts for collection with outside financial institutions
- Ensures proper follow-up is completed on outstanding items
Skills
- High School diploma or equivalent is required
- Six months to two years job related or similar experience
- Strong working knowledge of relevant software including Microsoft Office
- Extensive experience with Microsoft Excel and experience with creating and managing large data sets
- Passion for accuracy
- Substantial ability to prioritize tasks and solve complex problems
- Ability to handle and maintain confidential information in a sensitive manner
- Ability to add, subtract, multiply and divide numbers
- Ability to perform these mathematical skills using money and other forms of measurement
- Mental alertness and adaptability to office work environment
- Effective oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and speaks clearly
- Must have a valid Drivers License
- This position may require travel up to 10% of the time in local and regional areas based on business needs
- Occasional after hours work may be required
Benefits
- Occasional after hours work may be required.
- This position may require travel up to 10% of the time in local and regional areas based on business needs.
Company Overview