Note: The job is a remote job and is open to candidates in USA. Fox Television Stations owns and operates 29 full power broadcast television stations in the U.S. They are seeking a Support Specialist to join their Digital Operations & Support team. The Support Specialist will ensure the technical delivery of experiences across local news digital platforms and leverage AI tools to optimize support workflows.
Responsibilities
- Be the subject matter expert on core systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools
- Monitor key system dashboards proactively to detect and prevent issues before they impact our markets
- Support User Acceptance Testing alongside internal product and engineering teams
- Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide
- Bridge the gap between technical teams and stakeholders — keeping everyone informed, aligned, and unblocked
- Collect user feedback and surface insights to product owners to inform roadmap prioritization
- Provide after-hours on-call support to ensure service continuity for critical issues
- Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality
- Identify repetitive or manual workflows that can be optimized with AI — being sure to prototype and document solutions
- Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works
- Stay current on AI developments relevant to digital news operations and bring emerging tools to the team's attention
- Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows
- Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently
- Contribute to a culture of continuous improvement — always looking for a better way
Skills
- 3+ years in digital operations, technical support, or a closely related role
- Hands-on experience with content management systems and digital publishing workflows
- Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems
- Strong written and verbal communication skills — you can explain technical issues to non-technical audiences
- Experience developing, optimizing, and publishing content — including news — across digital and social platforms
- Knowledge of SEO best practices, video publishing workflows, and live streaming
- Proficiency with digital analytics and QoS tools — Conviva, DataDog, and Adobe Analytics are a plus
- Familiarity with AI prompt engineering, workflow automation tools (Zapier, Make, n8n), or scripting basics
- Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration
- Ability to work and thrive in a fast-moving news environment where priorities shift and speed matters
- Curiosity to learn and explore new tools and technologies
Benefits
- Medical/dental/vision
- Insurance
- A 401(k) plan
- Paid time off
- Other benefits in accordance with applicable plan documents
- Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement
Company Overview