Note: The job is a remote job and is open to candidates in USA. Wipro is a leading technology services and consulting company that helps clients address complex digital transformation needs through consulting, design, engineering, and operations. The Licensed Sales Agent assists customers with policy inquiries, enrollment, benefits, billing, and ancillary product sales while handling inbound and outbound calls. The role also requires following processes, documenting customer interactions, meeting sales and call center goals, and completing ongoing product training.
Responsibilities
- Take inbound calls & make outbound calls to warm/hot leads
- Have interactive conversations with prospective and existing customers to showcase your active listening skills
- Effectively create customer need by conducting various probing techniques
- Accurately describe benefits and features for all available product lines
- Follow documented processes and guidelines
- Document systems properly to ensure accurate tracking and accountability
- Achieve all sales and call center goals
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Skills
- HS Diploma or GED required
- Valid insurance license with health component
- Current continuing education requirements for license must be met
- Knowledge of successful selling techniques
- Excellent oral and written communication skills
- Outstanding customer service skills
- Must have an enthusiastic, flexible and assertive personality
- Experience in a call center
- Ability to sit for long periods of time
- PC literate
- Must be comfortable in a competitive goals driven sales environment
- Must demonstrate multi-tasking and critical thinking skills regularly
- Passion for helping people and developing strong sales relationships
- Conduct yourself in a professional manner at all times
- Good attendance is a must
- Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router
- Ability & flexibility to troubleshoot any connectivity issues with your local ISP
- A private home workspace where customer information can remain secure
- Knowledge of Microsoft Office Suite Products is a plus
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
Company Overview
Company H1B Sponsorship