Note: The job is a remote job and is open to candidates in USA. AI Acquisition is a global business helping founders and operators scale with AI through SaaS platforms, consulting, and sales and delivery services. The Legacy Account Manager will manage an established client portfolio, advise business owners on growth, drive retention and expansion, coordinate cross-functional support, and document account activity.
Responsibilities
- An established portfolio of legacy clients across various stages of maturity and engagement
- Regular check-ins, growth workshops, and strategic conversations with business owners who are building and scaling real companies
- Client retention — spotting risk before it becomes a refund conversation, re-engaging clients who've gone quiet, and resolving issues without escalation
- Business consulting — advising clients on offer framing, lead generation strategy, sales process, prospecting, closing, and fulfillment. You need to understand these well enough to coach, not just relay information
- Upsell identification — knowing when a client is ready for more and positioning the next step as the natural move, not a sales pitch
- Cross-functional coordination with the onboarding, deliverables, and office hours teams to make sure nothing falls through the cracks
- Documentation — every interaction, decision, and next step logged so anyone picking up your account knows exactly where things stand
Skills
- Native or near-native English fluency is non-negotiable. You will be on camera with clients daily and every conversation needs to land with clarity and confidence
- Direct experience as a CSM, account manager, or business consultant where you personally advised clients on how to start, grow, or scale a business. Not just managed the relationship, actually consulted on the business itself
- You understand the mechanics of lead generation, sales funnels, cold email, LinkedIn outreach, and how they connect to a client's revenue. You don't need to execute campaigns yourself but you need to diagnose why one isn't converting and coach the client through it
- You've managed a portfolio of clients where retention and expansion were your responsibility, not someone else's
- You're comfortable with difficult conversations. Clients who are frustrated, clients who are stuck, clients who need honest feedback about their own execution. You handle these with composure and directness
- You come with solutions, not just problems. When something breaks in a client's journey, your instinct is to propose the fix, not report the issue and wait
- You pick things up fast. The biggest challenge for external hires in this role has been the knowledge gap — there is a lot to learn about our products, processes, and client journeys, and you need to absorb it quickly enough to be credible in front of clients within weeks, not months
- You're comfortable with AI tools and either already use them in your work or will learn without being told to
- This is a high-performance, remote-first team at the cutting edge of AI-powered business building
- We expect 50 to 60 hours a week from our best people, not as a crunch but as the natural shape of work that matters
Benefits
- Remote-first work arrangement
- Direct access to department heads from day one
- Strong performers progress quickly based on what they deliver, not tenure
- Exposure to AI-led systems and tools daily
- Autonomy and ownership over your portfolio
Company Overview