Note: The job is a remote job and is open to candidates in USA. Kept Companies is a nationwide provider of fleet, facility, and property maintenance services. The Account Manager will coordinate customer requests, work orders, service schedules, communications, and closeout for strategic multi-location accounts while partnering with operations and sales teams. The role also involves monitoring commitments, maintaining CRM records, resolving issues, and identifying retention and expansion opportunities.
Responsibilities
- Serve as the primary contact for routine operational and administrative communication with assigned customers
- Receive, validate, document, and route customer requests through the appropriate company systems
- Coordinate work orders, service schedules, status updates, documentation, and customer closeout from intake through completion
- Partner with Operations, Sales, Compliance, and Finance to resolve issues, clarify ownership, and prevent requests from stalling
- Monitor open work, follow up on commitments, and escalate delays, service failures, or customer risks at the right time
- Maintain accurate customer contacts, account information, activity, and follow-up actions in the CRM
- Prepare information and track action items for EBDM-led account reviews and strategic customer initiatives
- Identify potential retention risks, new locations, additional service needs, and other expansion opportunities, then communicate them promptly to the EBDM
Skills
- · Minimum of five years of business-to-business sales or account management experience
- · Demonstrated success managing customer relationships, competing priorities, and multi-step follow-up
- · Strong written and verbal communication skills with a professional, responsive customer-service approach
- · Excellent organization, attention to detail, problem-solving ability, and follow-through
- · Ability to work independently in a remote environment and coordinate effectively across multiple departments
- · Proficiency with CRM platforms and Microsoft Office, particular expertise with Excel
- · Multi-location or national account management
- · Service coordination, project coordination, customer success, or operations support
- · Experience working with customer portals, procurement systems, work-order platforms, or customer-specific ordering processes
Benefits
- Health benefits.
- Paid time off.
- 401(k) benefits.
- Remote work from anywhere in the United States, with a preference for candidates located in or able to work primarily within the Central Time Zone.
- Up to $10,000 in annual performance-based incentive compensation.
Company Overview