Note: The job is a remote job and is open to candidates in USA. FreedomCare is a healthcare company focused on revolutionizing the home care industry and supporting patients across the United States. The Learning & Content Administrator will develop and maintain knowledge bases, administer the LMS, create learning assets, and support employee and caregiver training through content management, instructional design, reporting, and cross-functional collaboration.
Responsibilities
- Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability
- Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers
- Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date
- Collaborate with subject matter experts (SMEs) to document evolving processes and best practices
- Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility
- Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations for internal staff and field workers
- Troubleshoot technical LMS issues, providing user support and liaising with vendors for resolutions
- Partner with the Salesforce team to maintain LMS integrations and reporting accuracy
- Set up/maintain automated learning pathways, reminders, and certifications based on compliance requirements and internal training needs
- Generate regular reports and analyze training data, course engagement, and learner feedback to improve user experience and optimize content
- Create training content, infographics, job aids, and microlearning modules as needed
- Assist in e-learning course design using tools like Articulate Rise, Vyond, and other industry-standard tools
- Collaborate with trainers and SMEs to develop engaging training materials, ensuring alignment with adult learning principles
- Support live and virtual training sessions by managing learning assets and post-session resources
Skills
- * Bachelor's degree in a related field such as Instructional Design, Education, or Communications. Equivalent professional experience is also acceptable. Experience
- * Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role. Experience in healthcare or a similar industry is highly desirable
- * Strong experience in managing SharePoint, LMS platforms, and internal documentation tools
- * Strong SharePoint administration and content management skills
- * Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms)
- * Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (e.g., Articulate, Vyond, Camtasia)
- * Exceptional writing and editing skills – Ability to simplify complex processes into clear, digestible content
- * Attention to detail & organization – Ability to manage multiple projects and ensure content is accurate and up to date
- * Problem-solving & initiative – Self-starter who can identify gaps, propose solutions, and execute improvements
- * Collaboration & adaptability – Ability to work cross-functionally with stakeholders in HR, Compliance, Ops, and IT
- * Data-driven mindset – Uses metrics to evaluate content effectiveness and improve knowledge-sharing strategies
- *Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.*
- * Basic HTML or SharePoint customization skills are a plus
Benefits
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities to grow your career
- This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.
Company Overview