Note: The job is a remote job and is open to candidates in USA. Applied Systems develops cloud software and AI-powered solutions for insurance agencies and brokers through its Ivans division. The Lead UX Designer will shape strategic direction and product vision while designing complex, multi-step, high-volume workflows for insurance agents. The role leads UX strategy, research, information architecture, interaction and visual design, implementation, facilitation, and storytelling across product teams.
Responsibilities
- Defines UX strategies and frameworks for multi‑team initiatives
- Leads planning sessions to align scope, timeline, and success metrics across disciplines
- Ensures UX activities connect seamlessly to product and business roadmaps
- Shapes research agendas and ensures insights and tangible success metrics drive cross‑product decisions
- Integrates data from multiple sources to inform strategic design direction
- Guides research prioritization and alignment across teams or product lines
- Creates scalable IA frameworks and models that span multiple workflows and systems
- Aligns content structures and naming conventions across teams for consistency
- Validates navigation frameworks through iterative testing and stakeholder review
- Designs system‑level interaction models that unify patterns across products
- Leads development of design frameworks that support reusable experiences
- Mentors peers in designing for scalability, accessibility, and maintainability
- Defines visual direction for complex experiences and ensures system alignment
- Shapes evolution of visual standards within the design system
- Drives collaboration with engineering and marketing to maintain brand coherence
- Oversees design delivery and implementation planning across product teams
- Defines and enforces standards for QA, design fidelity, and usability validation
- Collaborates with engineering leads to improve handoff tools and processes
- Facilitates high‑impact design workshops and cross‑disciplinary planning sessions
- Navigates competing priorities and builds alignment through structured discussion
- Mentors others in effective facilitation and decision‑making practices
- Delivers compelling design narratives that shape vision and inspire action
- Translates design strategy into clear, audience‑specific communication
- Coaches teams in developing storytelling skills for stakeholder alignment
- Defines and delivers UX strategies that align product vision with user needs and business goals
- Applies research & design leadership across complex initiatives, resulting in depth of user understanding and accurate prioritization of highest impact unknowns, and highest business value opportunities
- Ensures design consistency across large product areas through system-level thinking and coaching. Raises UX quality through formal and informal mentorship, critique, and design guidance
Skills
- B2B complex interaction design experience, crafting multi-step, high-volume workflows
- 7+ years of experience in UX/product design, with at least 2 years in a leadership or strategic role
- Bachelor's or advanced degree in Design, HCI, or a related discipline — or equivalent senior experience
- Proven success leading large-scale design efforts with measurable business and user impact
- Strong portfolio demonstrating design leadership across complex, shipped digital products
- Deep experience with user research, design systems, and interaction models
- Expert-level skills in design and collaboration tools (Figma, Miro, etc.)
- Comfortable navigating ambiguity and leading in environments with shifting priorities
- Mastery of UX design principles, systems thinking, interaction models, and product strategy alignment
- Exceptional facilitation and communication skills; able to influence senior stakeholders and guide decision-making
- Deep understanding of research methodologies and their strategic application
- Ability to coach designers through complex problem spaces and grow team capability
- Experience working across multiple product domains or platforms
- Knowledge of technical constraints and development workflows; collaborates effectively with engineering
- Experience working across multiple product domains and stakeholder groups
- Visionary thinking with the ability to drive long-term design impact while delivering in the short term
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
- Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).
Company Overview