Note: The job is a remote job and is open to candidates in USA. Stanley Black & Decker is a global tools and industrial company seeking a Lead System Analyst to work remotely. The role leads the analysis, design, documentation, testing, implementation, deployment, and operational transition of software solutions while coordinating with business stakeholders, vendors, and IT teams.
Responsibilities
- Analyze business needs and leads the creation of software solutions that meet those needs
- Prepare flow charts, business process management (BPM) workflows, and systems diagrams to assist in problem analysis thorough the project lifecycle
- Responsible for preparing design documentation and ensuring that functional and technical documentation meets requirements
- Designs, and documents software/solution according to SBD-IT systems standards, policies and procedures
- Leads and reviews necessary testing activities and provide guidance on configuration and coding when needed
- Works with business stakeholders and user groups to select or create appropriate scenarios to determine whether system changes met project specifications; assists end users in acceptance testing
- Provides technical assistance where needed to ensure timely resolution of incidents or issues
- Ensures execution plan is on track and reports any major deviations in budget or timeline
- Effectively plans and integrates new products with the existing IT landscape
- Review, guide, troubleshoot and resolve contentious issues escalated during implementation
- Leads the development of operating procedures and user manuals for transition into routine operations
- Enable building of knowledge databases for technology, solutions and domain areas
- Leads tasks with architecture, application services, infrastructure, release management and other relevant stakeholders to enable a smooth deployment
- Continuously works on capturing and transferring tacit knowledge to vendors and knowledge management systems
- Works with outside partners and vendors to ensure SBD requirements are met
- Performs various admin duties for user groups as needed
Skills
- Bachelors Degree plus 8-10 years relevant experience, or Graduate degree and 6-8 years relevant experience
- 4+ years Salesforce.com Sales and Service Cloud admin and configuration
- Customer Service Tools (Zendesk, ServiceNow, etc…)
- Telephony Tools (Five9, Vonage, etc…) with CTI
- Jira or MS DevOps
- Integration Technologies (Azure Integration Services)
- Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS technologies
- Web/Mobile Technologies
- Possess technical skills specific to the systems or applications being supported
- Thorough familiarity with the configuration and setup of supported applications
- Business acumen
- Familiarity with SDLC methodologies (Waterfall and Agile / Scrum / Iterative Development)
- ITFS Project Methodology knowledge
- Ability to tie together solutions across systems
- Application domain knowledge
- Prototyping
- Requirements definition & management
- System Performance management
- Understanding of future technologies
- Oral & written communications
- Agile user stories and sprint grooming
- 1-3 years of leadership experience a plus
Benefits
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Annual merit increases may be available to successful candidates.
- Wellness program.
- Retirement benefits.
- Paid vacation, holidays and personal days.
- Career paths to grow and develop skills along multiple career paths.
- Access to learning resources, including the Lean Academy and online university, with certificates and specializations from renowned colleges and universities.
- Volunteerism, giving back and sustainable business practices.
Company Overview