Note: The job is a remote job and is open to candidates in USA. OpenText is a global leader in information management and provides IT Operations Management solutions spanning ITSM, Discovery and CMDB, Observability, and AIOps. The Senior Solution Consultant – ITSM & Discovery serves as a presales leader and trusted advisor, helping enterprise customers modernize IT operations, optimize service delivery, and achieve automation-driven efficiency. The role leads customer engagement, technical sales strategy, demonstrations, proposals, and internal enablement.
Responsibilities
- Act as the primary technical advisor for enterprise accounts focused on ITSM and Discovery/CMDB initiatives
- Lead discovery workshops to understand customers’ current service management processes, visibility challenges, and operational objectives
- Map OpenText SMAX and UCMDB capabilities to customer goals, highlighting automation, service correlation, and impact analysis
- Deliver tailored demonstrations and proof-of-concepts (POCs) showcasing integrated ITSM and Discovery workflows
- Present compelling value propositions to CxO and IT leadership audiences
- Own the technical sales strategy from qualification to closure, ensuring alignment between customer needs and OpenText OSM capabilities
- Develop and present business cases (ROI/TCO) articulating measurable outcomes such as reduced incident resolution time and improved service visibility
- Support RFP/RFI responses with detailed, competitive, and technically sound proposals
- Collaborate with account executives, product management, and services to drive successful customer engagement
- Expertise in Incident, Change, Problem, Request, and Knowledge Management
- Experience designing and implementing modern ITSM architectures with automation and self-service capabilities
- Knowledge of frameworks such as ITIL 4, IT4IT, and SRE
- Deep knowledge of UCMDB or equivalent platforms (ServiceNow, BMC Helix, Device42, etc.)
- Ability to model dependencies, manage configuration data quality, and drive service impact visualization
- Experience integrating CMDB with ITSM, event, and automation tools to enable contextual insights
- Understanding of event correlation, anomaly detection, and root cause analysis
- Ability to position observability and AIOps as extensions of CMDB-driven service awareness
- Familiarity with network discovery, topology visualization, and performance monitoring
- Partner with internal teams across Product Management, Presales, and Services to ensure consistent solution alignment
- Share field insights, best practices, and success stories to enhance presales knowledge and execution quality
- Represent OpenText as a subject matter expert at industry events, webinars, and customer engagements
Skills
- 7+ years in enterprise presales or solution consulting with a focus on ITSM and Discovery/CMDB
- Proven experience building and demonstrating integrated service management and configuration management solutions
- Strong understanding of IT operations, event management, and automation processes
- Familiarity with key competitors (ServiceNow, BMC, Dynatrace, Splunk, SolarWinds) and ability to position OpenText effectively
- Solid understanding of IT process frameworks (ITIL, IT4IT, SRE) and service modeling practices
- Strong consultative, presentation, and storytelling skills for both technical and executive audiences
- Ability to simplify complex concepts into clear business value narratives
- Excellent problem-solving and analytical thinking abilities
- Self-driven, collaborative, and strategic mindset with a passion for technology-led transformation
Benefits
- Variable and commission compensation opportunities for eligible roles
- Vacation entitlement
- Paid time off
- The role may be eligible for bonus or commissions
- Remote work arrangement
Company Overview
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