Note: The job is a remote job and is open to candidates in USA. SSI SCHAEFER is a leading material handling company that develops storage and distribution projects for manufacturers and retailers. The Service Account Manager builds long-term customer relationships, identifies service and improvement opportunities, and connects customers with solutions that improve automation performance, reliability, and value. The role collaborates with Service Operations, Sales, Engineering, and international teams to support customer success and revenue growth.
Responsibilities
- Build and grow customer relationships by serving as a trusted partner and primary contact for service, maintenance, and system improvement needs
- Identify and develop service business opportunities, including maintenance, modernization, and obsolescence management
- Advise customers on solutions that improve automation performance, reliability, and operational efficiency
- Collaborate across teams with Service Operations, Sales, Engineering, and international colleagues to develop the right solutions
- Drive customer success and revenue growth by managing opportunities, supporting escalations, and ensuring customer commitments are met
Skills
- 2+ years of experience in B2B sales, technical solutions, automation, machinery, or aftermarket/service sales
- Bachelor's degree or equivalent experience preferred
- Strong consultative sales and relationship-building skills with the ability to understand customer needs and develop solutions
- Technical understanding of automation, logistics processes, or systems such as WMS, MFS, or PLCs is a plus
- Strong communication, organization, and problem-solving skills, with the ability to prioritize and manage multiple customer needs
- Self-motivated and collaborative, comfortable working independently in a fast-paced environment; approximately 25% travel is expected
Benefits
- 401K/matching
- A great PTO package
- Generous medical benefits
- Remote or Charlotte, NC
Company Overview