Note: The job is a remote job and is open to candidates in USA. College Board is a mission-driven nonprofit focused on expanding educational and career opportunities through digital assessment delivery and customer engagement. The Senior Director, Data Analytics will lead the Operations analytics strategy and team, developing predictive, forecasting, optimization, and decision-support capabilities. The role will embed analytics into operational decision-making, improve customer experience and execution, reduce costs, and build organizational analytics capacity.
Responsibilities
- Build the analytics team and strategy. Direct the building of forecasting, optimization, and decision support models to improve customer experience, execution, while reducing costs
- Lead the team in driving analysis that surfaces more efficient operational models and translates findings into cost savings and process improvements
- Guide the development of models to estimate the effect of a variety of policy changes
- Mature Operations’ role within College Board’s data and analytics ecosystem, connecting the team’s work to CB’s strategic vision
- Set the team’s technical direction on modern analytic methods (e.g., AI-assisted coding or statistical modeling) and build the function’s capability to scale ahead of where Operations will be in two to three years
- Set the methodology, quality bar, and technical priorities for the team’s predictive and optimization models, forecasts, and decision-support tools. Review outputs and steer direction to improve operational outcomes
- Present strategic analytics insights to senior leadership in ways that shift operational decisions towards improved outcomes
- Shape outcomes by embedding analytics into Product, Program, and Technology’s operational priorities
- Partner with Finance and Program to set budgetary assumptions, goals, cost drivers, and variance tracking
- Hire, onboard, and lead a high-performing analytics team that is responsible for advanced forecasting, modeling, and data analytics
- Build the function’s future capability and bench: anticipate the modeling, AI and data-infrastructure skills Operations will need in two to three years and develop talent depth to meet it
- Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission
- Cultivate an inclusive and high-achieving culture that enables all team members to live out College Board’s Operating Principles effectively and provide opportunities for professional development and growth
- Bring proven leadership experience and consistently embody College Board’s Manager Expectations in your work
Skills
- A combination of education and experience equal to 8–10+ years, including practical data analysis and leading analytics work in a professional setting
- Education: A master's degree in a quantitative or equivalent field (required)
- Advanced data analytic skills in forecasting, statistical analysis, and cost assessment
- A proven track record of driving operational excellence and delivering measurable results
- Experience leading a team and shaping senior-leader analytic decisions
- Exceptional strategic thinking, analytical, and planning skills—you can build a strategy, connect the dots, and build toward the future
- Experience applying analytics to operational, customer experience, or process-improvement challenges in government, education, technology, or service-based industry
- The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business
- Clear and concise communication skills, written and verbal
- Authorization to work in the United States
- A Ph.D. in a quantitative field (strongly preferred)
- Experience with predictive modeling, statistical analysis, optimization, forecasting, cost assessment, or decision support is strongly preferred
Benefits
- This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
- Provide opportunities for professional development and growth.
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