Note: The job is a remote job and is open to candidates in USA. Deepwatch is a managed security services company that protects organizations from cyber threats through security operations and automated response. The Lead SOC Analyst will mentor analysts, serve as a technical escalation point, investigate high-priority incidents, and help improve SOC operations and customer security outcomes.
Responsibilities
- Showcase your strong cybersecurity knowledge by assisting in investigation mentoring, demonstrating efficient ways to pivot within SIEMs, and teaching industry best practices
- Act as the shift triage expert, identifying the appropriate actions to take throughout critical investigations, customer compromises, and network targeting
- Participate in projects aimed at improving SOC operations, enhancing customer retention and refining SOPs, customer service, and the quality of life at deepwatch
- Collaborate closely with leadership, customer service teams, and product owners to gain insight into new offerings and services
- Disseminate relevant information to your team through training sessions
- Leverage our world-class internal business intelligence to extract actionable insights from big-data analysis
- Act as an additional resource for the Threat Response team when a compromise is discovered or when a customer declares an Incident
- Engage in peer review sessions to evolve and enhance the analysis quality for ticket escalations
- Serve as a technical escalation point, ready to assist the team and customers with complex escalations as needed
- Identify opportunities for improvement, continuously measuring accuracy and quality of analysis performed
- Demonstrate a proven ability to collaborate across business units and outside your immediate team to solve problems as necessary
- The ability to autonomously perform a complete and thorough triage and incident investigation with the proficiency to pivot to other log sources, cloud systems, or consoles as necessary
- The ability to convey complex event data in an easily digestible manner to internal teams and customers
- Demonstrate experience working customer SLAs and contract requirements ensuring your team is delivering with quality and efficiency at all times
- Champion the Deepwatch “One Team” core value by actively identifying and advocating for the resolution of challenges, both within your immediate team and across the broader organization
- Train and mentor analysts acting as a player-coach supporting growth and development
Skills
- * The Shift:** Monday to Friday, 6:00 AM to 2:00 PM EST for Hybrid or Remote
- **100% Remote:** Open to US remote talent within the Eastern TimeZone. No relocation to Tampa is required for remote hires
- * Possess 5+ years of experience in Security Operations
- * Possess comprehensive knowledge of Splunk SIEM, alongside the capability to utilize alternative platforms like Google SecOps or Microsoft Sentinel, ensuring smooth console navigation, optimized query execution for streamlined investigations, and precise alert evaluations
- * Have in-depth understanding of modern EDR tools like CrowdStrike & SentinelOne, email security, and cloud identity platforms
- * A high-level understanding of Adversary Tactics, Techniques, & Procedures (TTP) and MITRE framework
- * Advanced knowledge of Event Logging, Triage, and Analysis
- * The ability to autonomously perform a complete and thorough triage and incident investigation with the proficiency to pivot to other log sources, cloud systems, or consoles as necessary
- * Hands-on experience utilizing enterprise ticketing systems such as ServiceNow, Jira, or similar case management tools
- * The ability to convey complex event data in an easily digestible manner to internal teams and customers
- * Demonstrate experience working customer SLAs and contract requirements ensuring your team is delivering with quality and efficiency at all times
- * Train and mentor analysts acting as a player-coach supporting growth and development
- * A citizen of the U.S
- * A lawful permanent resident of the United States
- * A person admitted to the United States as a refugee; or
- * A person that has been granted asylum by the United States government
- * Be interested in and able to work remotely from a home office when not at a corporate office
- * **Tampa Hybrid:** Highly preferred. Expectation is 3 days a week in our Tampa Center of Excellence (your choice of days), and 2 days remote
- * Preferred Certifications: CISSP, Security X, CySA+, GCSA, GCIH
- * Experience in an MDR or MSSP environment is highly desirable
Benefits
- Bonus
- Stock options
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits with Annual “development dollars” to support our people growth and development
- Wellness contests and monthly educational programs
- 401(K) retirement program
- Hybrid work arrangement: 3 days a week in the Tampa Center of Excellence and 2 days remote
- 100% remote work for US remote talent within the Eastern Time Zone
Company Overview