Note: The job is a remote job and is open to candidates in USA. Coupa provides an AI-powered total spend management platform that helps businesses make smarter, more profitable decisions. The Lead Site Reliability Engineer - Active Directory will define the technical direction for Identity and Access Management, architect and manage global identity infrastructure, oversee Active Directory strategy, and lead automation, security, observability, incident resolution, and team mentorship.
Responsibilities
- Architect and maintain an 'Identity-as-Code' ecosystem, utilizing CI/CD pipelines to automate directory changes, security policy updates, and infrastructure provisioning for our global Active Directory deployment
- Lead the design, implementation, and management of a global, resilient identity infrastructure for a massive-scale public cloud and on-premise environment
- Act as the final escalation point for complex and critical Active Directory-related incidents, demonstrating advanced troubleshooting skills and a commitment to root cause analysis and resolution
- Implement advanced observability and alerting in New Relic and other tools for directory services, focusing on continuous monitoring of directory health, performance, and overall system reliability
- Define and govern the AD Delegation and Tiered Administration model to ensure strict adherence to the principle of least privilege across the enterprise
- Spearhead the onboarding and integration of applications and services with modern identity platforms such as Okta for authentication and authorization
- Mentor teams on security best practices, driving continuous improvement in identity reliability and lifecycle management
- Own and publish standards/best practice documentation for identity architecture, administration, and security, serving as the domain's authority
Skills
- Mandatory expertise: Deep expertise in Active Directory Domain Services (AD DS), including DNS, DHCP, Certificate Services, and Group Policy Object (GPO) Management
- Deep understanding of modern Identity Governance and Administration (IGA) processes, including automated user lifecycle management, RBAC/ABAC methodologies, and compliance reporting
- Proven experience implementing GitOps workflows for infrastructure configuration, with proficiency in tools such as Terraform, Chef, Ansible, or PowerShell DSC for state management
- Familiarity with directory log analysis (e.g., via SIEM tools like Azure Sentinel) for troubleshooting and health monitoring
- 10+ years of progressive experience in IT, Systems Engineering, DevOps, or Identity Engineering, with a minimum of 2+ years in a technical leadership role
- Proven track record of defining and driving technical roadmaps for identity and access management platforms
- Must have competency in PowerShell, Python, or equivalent scripting languages for automation
- Experience building & running modern identity solutions using public cloud technologies (AWS, Azure, GCP)
- Solid understanding of networking systems and protocols (TCP/IP, DNS, DHCP)
- Strong communicator and cross-team collaborator with a passion for solving complex problems
- Bachelor's Degree in Computer Science, Computer Engineering, or equivalent professional experience
- US Citizenship required due to Gov cloud and FedRamp requirements
- Preferred: Experience with cloud-based directory services such as AWS Directory Service and Azure Active Directory (Azure AD/Entra ID)
Benefits
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles
- Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location.
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