Note: The job is a remote job and is open to candidates in USA. Coupa provides an AI-powered total spend management platform that helps businesses make smarter, more profitable decisions. The Lead Site Reliability Engineer will set the technical direction for Identity and Access Management, architect and manage global Active Directory infrastructure, handle critical incidents, establish security and administration standards, and mentor teams on identity reliability and lifecycle management.
Responsibilities
- Architect and maintain an 'Identity-as-Code' ecosystem, utilizing CI/CD pipelines to automate directory changes, security policy updates, and infrastructure provisioning for our global Active Directory deployment
- Lead the design, implementation, and management of a global, resilient identity infrastructure for a massive-scale public cloud and on-premise environment
- Act as the final escalation point for complex and critical Active Directory-related incidents, demonstrating advanced troubleshooting skills and a commitment to root cause analysis and resolution
- Implement advanced observability and alerting in New Relic and other tools for directory services, focusing on continuous monitoring of directory health, performance, and overall system reliability
- Define and govern the AD Delegation and Tiered Administration model to ensure strict adherence to the principle of least privilege across the enterprise
- Spearhead the onboarding and integration of applications and services with modern identity platforms such as Okta for authentication and authorization
- Mentor teams on security best practices, driving continuous improvement in identity reliability and lifecycle management
- Own and publish standards/best practice documentation for identity architecture, administration, and security, serving as the domain's authority
Skills
- **Mandatory expertise**: Deep expertise in Active Directory Domain Services (AD DS), including DNS, DHCP, Certificate Services, and Group Policy Object (GPO) Management
- Deep understanding of modern Identity Governance and Administration (IGA) processes, including automated user lifecycle management, RBAC/ABAC methodologies, and compliance reporting
- Proven experience implementing GitOps workflows for infrastructure configuration, with proficiency in tools such as Terraform, Chef, Ansible, or PowerShell DSC for state management
- Familiarity with directory log analysis (e.g., via SIEM tools like Azure Sentinel) for troubleshooting and health monitoring
- 10+ years of progressive experience in IT, Systems Engineering, DevOps, or Identity Engineering, with a minimum of 2+ years in a technical leadership role
- Proven track record of defining and driving technical roadmaps for identity and access management platforms
- Must have competency in PowerShell, Python, or equivalent scripting languages for automation
- Experience building & running modern identity solutions using public cloud technologies (AWS, Azure, GCP)
- Solid understanding of networking systems and protocols (TCP/IP, DNS, DHCP)
- Strong communicator and cross-team collaborator with a passion for solving complex problems
- Bachelor's Degree in Computer Science, Computer Engineering, or equivalent professional experience
- US Citizenship required due to Gov cloud and FedRamp requirements
- Preferred: Experience with cloud-based directory services such as AWS Directory Service and Azure Active Directory (Azure AD/Entra ID)
Benefits
- Two designated, company-wide paid wellness days off each year for all employees globally.
- A paid day off on your birthday or another day of your choice within your birthday month.
- Free, confidential, 24/7/365 Employee Assistance Program counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
- Zurich Travel Assist business travel protection, including medical, safety, pre-trip planning, and emergency support.
- Monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.
- Highly competitive, location-specific benefits packages tailored to your primary work location, including comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection.
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